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| Section | Weight | Objectives |
|---|---|---|
| Security | 25% | - Threats and vulnerabilities
|
| Operating Systems | 31% | - Other operating systems
|
| Software Troubleshooting | 22% | - Common OS issues
|
| Operational Procedures | 22% | - Professionalism and communication
|
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NEW QUESTION # 49
Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between windows also takes a long time. Which of the following diagnostic steps should a mobile technician take first?
Answer: C
Explanation:
Thefirst stepin troubleshooting degraded mobile performance is typically arestart. This clears RAM and stops background processes that might be causing issues.
FromAll-in-One Exam Guide:
"Before taking invasive measures like a factory reset, always restart the device. A reboot clears temporary files and can significantly improve responsiveness."
NEW QUESTION # 50
A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)
Answer: B,D
Explanation:
RDP (Remote Desktop Protocol): Allows the user to connect to and control the Windows PC's desktop environment from home.
VPN (Virtual Private Network): Establishes a secure tunnel into the office network so the user's home device can reach the Windows PC before initiating the RDP session.
NEW QUESTION # 51
A technician must update a user's laptop to the latest OS. After multiple failed attempts, the technician confirms that the laptop is connected to Wi-Fi and supports the latest update. Which of the following should the technician do next to resolve the issue?
Answer: B
Explanation:
The correct answer is A. Verify that storage space is available. The question already confirms two major requirements: the laptop has Wi-Fi connectivity and supports the latest update. The next most likely cause is insufficient storage. Quentin Docter's Complete Study Guide explains that when a mobile OS fails to update, the technician should check compatibility, connectivity, and storage. It specifically states that enough storage space must be available because, during an update, both the current operating system and the upgrade files may need to exist on the device. The Mike Meyers/Mark Soper material also identifies the df command as useful for listing used and available storage space on macOS or Linux systems, showing how important available storage is when diagnosing update and system issues. Airplane mode is unlikely because Wi-Fi was already confirmed. Antivirus scans and unauthorized software checks may be useful later, but storage should be checked next.
NEW QUESTION # 52
A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?
Answer: A
Explanation:
The symptoms point strongly to a bootleg/malicious application from an untrusted source: random pop-ups (high number of ads), increased data usage (high network traffic/data-usage warnings), and abnormal restrictions such as failing OS updates or blocking access to sensitive apps (unexpected application behavior).
These are specifically listed as common mobile security symptoms associated with malicious apps and untrusted APK sources. When a device shows multiple signs of compromise and normal remediation options (like
NEW QUESTION # 53
Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?
Answer: A
Explanation:
An in-place upgrade is the fastest and most efficient way to upgrade from Windows 10 to Windows 11 while keeping all user data, applications, and settings intact. This method is often used when the hardware meets Windows 11 requirements and no system reconfiguration is necessary.
A). gpupdate is used to refresh Group Policy settings - unrelated to OS upgrades.
B). Image deployment typically replaces the current OS and may not retain user data unless specifically customized.
C). A clean install requires formatting the drive and starting fresh, which removes all data.
Reference:
CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: In-place upgrade vs. clean install methods
NEW QUESTION # 54
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