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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Four Dimensions of Service Management	- Information and technology - Value streams and processes - Organizations and people - Partners and suppliers
Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers
ITIL Service Value System (SVS)	- Service value chain - Opportunity, demand, and value - Guiding principles - Continual improvement - Governance
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)

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EXIN ITIL 4 Foundation Sample Questions (Q237-Q242):

NEW QUESTION # 237
Which usually requires a team of representatives from many stakeholder groups?

A. Investigating a major incident
B. Authorizing an emergency change
C. Fulfilling a service request
D. Logging a new problem

Answer: A

NEW QUESTION # 238
Which statement about metrics is CORRECT?

A. Technology metrics can be used to determine the overall health of a process
B. Process metrics can be used to measure the utilization of a supplier's network
C. Technology metrics can be used to measure component performance and availability
D. Process metrics can be used to measure end-to-end service performance

Answer: C

Explanation:
Explanation

NEW QUESTION # 239
Which of the four dimensions contributes is concerned with service integration and management?

A. Partners and suppliers
B. Value streams and processes
C. Information and technology
D. Organizations and people

Answer: A

NEW QUESTION # 240
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Collaborate and promote visibility
B. Focus on value
C. Start where you are
D. Keep it simple and practical

Answer: A

NEW QUESTION # 241
What is used to link activities within the service value chain?

A. Inputs, outputs and triggers
B. Opportunity, demand and value
C. Service desk
D. Service level agreements

Answer: B

NEW QUESTION # 242
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