Cisco 820-605최신인증시험대비자료 - 820-605퍼펙트최신덤프모음집

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Cisco 820-605 Exam Syllabus Topics:

Section	Weight	Objectives
Adoption Barrier Identification and Management	25%	- Monitoring and reporting adoption progress - Identifying technical, operational, and organizational barriers - Strategies to remove or mitigate adoption obstacles - Implementing adoption acceleration frameworks
Customer Success Industry and Framework	15%	- Cisco customer success methodology - Core concepts and value of customer success - Roles and responsibilities of a Customer Success Manager
Success Plan Creation and Development	25%	- Building comprehensive success plans - Aligning solutions with customer goals - Customer discovery and requirement analysis - Defining measurable business outcomes and success criteria
Renewal and Expansion Opportunities	15%	- Driving successful renewals and contract extensions - Identifying expansion and cross-sell/upsell opportunities - Building long-term customer loyalty and advocacy
Customer Lifecycle Management and Value Realization	20%	- Demonstrating value and ROI to customers - Engagement models and touchpoints across the lifecycle - Health score assessment and risk management - Usage data analysis and insight generation

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최신 Digital Transformation Specialist 820-605 무료샘플문제 (Q47-Q52):

질문 # 47
A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation. Which information must the CSM understand from the leadership for a successful deployment journey?

A. which KPIs are important to impact
B. plans for renewal of the adopted solution
C. company's position with competition
D. the number of deployed solutions at the customer's site

정답：A

질문 # 48
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

A. value realization
B. adoption barriers
C. customer budget
D. competitive differentiation

정답：C

설명：
When a customer requests to maintain existing pricing during renewal risk analysis, it is typically associated with their budget constraints. The customer's budget dictates their ability to spend and is a key consideration in renewal negotiations. References: Renewal risk analysis strategies that consider the customer's budget as a primary factor when they request to maintain or reduce costs.

질문 # 49
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company.
Which two opportunities can lead to advocacy? (Choose two.)

A. moments of success when the customer acknowledges progress
B. continuing results based on unexpected value
C. green health scores over intermittent time periods
D. results that are not measurable
E. successful contract renewal

정답：A,E

질문 # 50
Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

A. Contact and collaborate with the individuals involved in the onboarding of product E.
B. Identify and document barriers that impact product C.
C. Offer and encourage the opportunity for the customer to participate in a success story for product F.
D. Design and propose a discount on product G.

정답：B

질문 # 51
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A. sales account plan
B. questions to validate the interpreted analytical data
C. customer annual report and quarterly business reviews
D. support tickets reports and diagnostic information
E. detailed contract inventory

정답：C,D

설명：
Prior to a meeting with the customer to discuss their adoption journey before the renewal, it's important to have the customer annual report and quarterly business reviews to understand the overall business health and past performance. Additionally, support tickets reports and diagnostic information are crucial to identify any issues the customer has faced and how they were resolved, which can inform the discussion on adoption and potential improvements

질문 # 52
......

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