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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Lifecycle Management	14%	- Authentication and access control - User provisioning methods - Guest account management
Topic 2: Workspace Administration	9%	- Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process
Topic 3: Security	15%	- Audit and monitoring - Data protection and retention policies - Security governance and compliance
Topic 4: App Administration	10%	- Workflow Builder usage - App installation and configuration - Integration management
Topic 5: Channel and User Group Administration	28%	- User group creation and administration - Channel types and management - Archiving and deletion policies
Topic 6: Fundamentals	9%	- User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards
Topic 7: Enabling Slack Success	15%	- Optimization and training - Adoption strategy and best practices - Analytics and usage measurement

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Salesforce Certified Slack Administrator Sample Questions (Q80-Q85):

NEW QUESTION # 80
Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?

A. The finance team and select executives have been discussing quarterly planning in a public channel.The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.
B. A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.
C. A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.
D. A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.

Answer: A

Explanation:
Slack recommends converting public channels to private when:
"Sensitive or confidential information (e.g., financial results, M&A activity) begins to be discussed and needs to be restricted to a limited group." Quarterly earnings (D) are sensitive, non-public information, justifying the need for a private channel.
Options A and B refer to comfort and tone but not confidentiality. Option C relates to relevance, not security.
(Reference: Slack Administration Study Guide - Channel Privacy and Confidential Conversations)
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NEW QUESTION # 81
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
B. Add the SMEs as internal app collaborators so they can directly manage the app's settings.
C. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
D. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.

Answer: B

Explanation:
Slack's internal app management documentation states:
"Adding internal app collaborators allows trusted users to manage an app's configuration, including OAuth settings, scopes, and other integration behaviors without needing Org Admin privileges." There is no need to promote SMEs to Org Admins (B) - which would give them excessive permissions across the entire Slack environment. A and C do not enable them to manage the app directly.
(Reference: Slack Administration Study Guide - Managing Internal Apps and App Collaborators)
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NEW QUESTION # 82
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?

A. Default channels orient new members and model channel naming conventions.
B. Default channels are always required, so members won't miss important updates.
C. Members and guests can find each other and interact as they're added to default channels.
D. Users are automatically added to a set of private and public channels.

Answer: A

Explanation:
Slack guidance emphasizes:
"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms." A is inaccurate - default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.
(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)
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NEW QUESTION # 83
You're a Workspace Owner on the Slack Business+ plan.
Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.
What is the best way to quickly handle this request?
(Select the best answer.)

A. Use the Discovery APIs to export the required public channel data.
B. Use the Import/Export Data tool under workspace settings to export the required public channel data.
C. Contact Slack, and request access to export the required public channel data.
D. Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).

Answer: B

Explanation:
Slack's documentation for the Business+ plan specifies:
"Workspace Owners can use the standard Import/Export Data tool to export data from public channels without needing to contact Slack or request additional permissions." Discovery APIs (D) are only available on the Enterprise Grid plan. A and B would only apply for more extensive exports (such as private channels, which would require special approval, typically for compliance or legal reasons).
(Reference: Slack Administration Study Guide - Exporting Data from Slack)

NEW QUESTION # 84
In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A. Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.
B. You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
C. Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.
D. Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.
E. You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.

Answer: A,C

Explanation:
Slack's official documentation states:
"SCIM provisioning is ideal for automatically managing large user populations, assigning them to workspaces, and ensuring immediate onboarding or deactivation through integration with your Identity Provider (IdP)." It is perfect for multiple workspaces (A) and large, one-time onboarding events like a company-wide Slack launch (E).
Options B and C relate to Slack Connect and app behavior, not SCIM. Option D refers to "Just-in-Time" provisioning, not SCIM.
(Reference: Slack Administration Study Guide - SCIM Provisioning)
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NEW QUESTION # 85
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