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| Topic | Details |
|---|
| Topic 1 | - Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
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| Topic 2 | - Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
|
| Topic 3 | - Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q56-Q61):
NEW QUESTION # 56
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- B. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
- C. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
- D. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
Answer: C
NEW QUESTION # 57
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?
- A. Mobile subscription Management
- B. Enterprise Sales Management
- C. Assets based ordering
- D. Digital commerce
Answer: D
Explanation:
To offer a self-service portal for B2C customers to browse and order from the product catalog, Salesforce Industries ' Digital Commerce solution is the most suitable (D). This solution is designed to enable customer- facing digital experiences, allowing customers to explore products, configure offerings, and place orders directly through an online portal.References:Salesforce Industries Digital Commerce documentation and best practices for self-service portals.
NEW QUESTION # 58
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
- B. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
- C. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
- D. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
Answer: C
NEW QUESTION # 59
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
- A. Attribute Rules
- B. Advance Rules
- C. Compatibility Rules
- D. Context Rules
Answer: D
Explanation:
To change the business TV ' s attribute to ' Gold ' based on the account ' s SLA field value, using Context Rules is the most suitable approach. Context Rules allow for dynamic adjustments of product attributes based on specific criteria, such as account fields, ensuring that the product configuration automatically reflects the customer ' s SLA level.References:Salesforce CPQ documentation on advanced product configuration and Context Rules.
NEW QUESTION # 60
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?
- A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
- B. Configure a Callout Orchestration item using the enhanced system interface
- C. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
- D. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
Answer: D
Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.
NEW QUESTION # 61
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