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The Salesforce Certified Business Analyst Exam certification program is designed to be accessible to professionals with varying levels of experience and background. Whether you are a seasoned Salesforce expert or a newcomer to the platform, the exam can help you validate your skills and advance your career. Additionally, the certification is recognized by employers as a mark of excellence and can help you stand out in a competitive job market.
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The Salesforce Certified-Business-Analyst exam is designed to test the candidate's ability to apply various business analysis techniques and tools in the Salesforce environment. Certified-Business-Analyst exam consists of multiple-choice questions, and candidates have two hours to complete it. Certified-Business-Analyst Exam is administered online, and candidates can take it from anywhere in the world. The cost of the exam is $200, and it is valid for two years.
NEW QUESTION # 171
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
Answer: A
Explanation:
Explanation
The best option for the BA to suggest is to ask the support manager to wait until the idea is released. This option avoids spending time and resources on building a custom solution that may not be compatible or necessary once the idea is released. It also ensures that the support team can benefit from the latest features and functionality that Salesforce provides, and avoid potential issues or conflicts with future updates or releases. The other options are either impractical or risky. Option B may not be possible or feasible, as the idea may not be ready or stable for early release. Option C may result in wasted effort or duplication, as the custom solution may become obsolete or incompatible once the idea is released.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/
NEW QUESTION # 172
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
Answer: C
NEW QUESTION # 173
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
Answer: A
NEW QUESTION # 174
What is the storage of the Developer Pro Sandbox?
Answer: B
Explanation:
Explanation
The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5
NEW QUESTION # 175
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?
Answer: C
Explanation:
Explanation
A definition of done is a set of criteria that determines when a user story is completed and ready for deployment. It typically includes technical, functional, and quality aspects of the userstory, such as code quality, unit testing, documentation, performance, security, and usability. One possible definition of done for this user story is "The Candidate Status field can be updated." This criterion checks if the functionality of updating the candidate's submission progress is working as expected and meets the user's need.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done
NEW QUESTION # 176
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