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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure resources, resource types, and resource roles |
| Topic 2: Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history |
| Topic 3: Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI |
| Topic 4: Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements - Manage bookings, resource availability, and conflicts |
| Topic 5: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Topic 6: Manage the Field Service mobile app | 5–10% | - Manage mobile user access, security, and synchronization - Customize mobile forms, views, and offline capabilities - Install, configure, and deploy mobile app |
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NEW QUESTION # 69
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
Answer: B
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 70
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 71
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 72
You need to register an IoT device so that it can communicate with Microsoft Dynamics 365 Field Service.
Which two steps should you take? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: C,E
NEW QUESTION # 73
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Assetfield set to Yes.
Some users indicate products on a customer asset are not always becominga customer asset. Users provideyou with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 74
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