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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Sales Productivity Features12%- Collaboration and Productivity Tools
  • 1. Email Integration and Activity Management
    Data Management and Integration15%- Data Quality and Import Tools
    • 1. Duplicate Management
      • 2. Data Loader and Import Wizard
        Sales Process Automation20%- Sales Processes and Record Types
        • 1. Approval Processes
          • 2. Sales Path and Guidance
            Sales Analytics and Reporting12%- Reports and Dashboards
            • 1. Sales Performance Metrics
              Lead Management12%- Lead Assignment and Routing
              • 1. Lead Scoring and Conversion Rules
                Sales Cloud Data Model and Configuration15%- Standard and Custom Objects
                • 1. Account and Contact Relationships
                  • 2. Lead Conversion Process
                    Opportunity Management14%- Opportunity Lifecycle
                    • 1. Stages and Forecasting
                      • 2. Products and Price Books

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                        Salesforce Certified Sales Cloud Consultant Sample Questions (Q18-Q23):

                        NEW QUESTION # 18
                        Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.
                        Which Salesforce feature should the consultant recommend to meet these requirements?

                        Answer: C


                        NEW QUESTION # 19
                        Cloud kick has an external ERP system which stores product order information. Cloud kicks wants to view those orders as a related list on the account record in real time.
                        What solution should the consultant recommend?

                        Answer: C,D


                        NEW QUESTION # 20
                        Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world, Which approach should the consultant recommend that CK use for training this audience?

                        Answer: C

                        Explanation:
                        For a large global organization like Cloud Kicks (CK) rolling out a complex Salesforce release, the consultant should recommend conducting Train-the-trainer sessions. This approach involves training a select group of knowledgeable users (trainers) who will then train other users in their respective locations. This method ensures that training is consistent and can be tailored to local needs, making it more efficient and effective for large and geographically dispersed teams. Salesforce best practices highlight the importance of scalable and localized training for global implementations to ensure comprehensive user adoption and understanding.


                        NEW QUESTION # 21
                        Which two areas can an Administrator make Open CTI features available to users when building a Lightning App using the App Manager? Choose 2 answer

                        Answer: B,D


                        NEW QUESTION # 22
                        Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities related to contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
                        Which solution should a consultant recommend meeting this requirement?

                        Answer: B


                        NEW QUESTION # 23
                        ......

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