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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 2: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 3: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 4: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 5: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 8: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 9: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
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NEW QUESTION # 22
What is the most common way to create master data in FSM?
Choose the correct answer.
Answer: B
NEW QUESTION # 23
What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.
Answer: B
NEW QUESTION # 24
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 25
Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
Answer: B
NEW QUESTION # 26
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
Answer: B,C,D,E
NEW QUESTION # 27
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