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| Section | Weight | Objectives |
|---|---|---|
| Marketing and Engagement | 12% | - Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
|
| Implementation Strategies and Best Practices | 20% | - Design and implement solutions for common nonprofit business processes
|
| Constituent Engagement | 8% | - Explain strategies for constituent engagement
|
| Analytics and Reporting | 15% | - Explain reporting and dashboard strategies
|
| Domain Expertise | 10% | - Explain the nonprofit landscape and Salesforce solutions
|
| Program and Service Delivery | 15% | - Configure and implement program management
|
| Fundraising | 20% | - Configure and implement fundraising features
|
>> Latest Nonprofit-Cloud-Consultant Exam Materials <<
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NEW QUESTION # 27
A nonprofit organization wants to manage its social media presence by being able to listen to what constituents are saying about the organization on social media, measure its impact, and manage it from a mobile app. What should the consultant recommend?
Answer: C
Explanation:
For managing social media presence, listening to constituents, measuring impact, and managing activities from a mobile app, Salesforce's Social Studio is the recommended tool.
* Social Studio Overview:
* Social Studio is a powerful social media management tool within Salesforce.
* It provides capabilities for social listening, publishing, engagement, and analytics across multiple social media platforms.
* Features and Capabilities:
* Social Listening:
* Monitor social media channels for mentions, comments, and conversations about the organization.
* Identify trends and sentiment to understand constituent engagement and feedback.
* Publishing:
* Schedule and publish content across multiple social media platforms.
* Manage social media campaigns and track their performance.
* Engagement:
* Interact with constituents directly from the platform.
* Manage responses and engage with the audience in real-time.
* Analytics:
* Measure the impact of social media activities.
* Use dashboards and reports to gain insights into engagement, reach, and sentiment.
* Mobile App Management:
* Social Studio includes a mobile app that allows users to manage social media activities on the go.
* This ensures that social media management is not limited to the desktop and can be handled efficiently from anywhere.
* Implementation:
* Set up Social Studio within the Salesforce environment.
* Configure social media accounts and start tracking and managing social media activities.
References:
CertGod Nonprofit Cloud Consultant study guide: "Social Studio".
NEW QUESTION # 28
The admin at a nonprofit wants to delegate authority to two specific users to process gift entries.
Which three permissions should the consultant add to a permission set so the users can perform this work with only the necessary level of access?
Choose 3 answers
Answer: A,C,E
Explanation:
To delegate authority to specific users for processing gift entries, the consultant should add the following permissions to a permission set:
Grant visibility to the Gift Entry tab:
This permission ensures that users can access the Gift Entry tab where they can process and manage gift entries.
Grant create, edit, and delete access to all required objects and fields:
Users need full CRUD (Create, Read, Update, Delete) access to objects and fields related to gift processing such as Donations, Payments, and any custom fields or objects involved in the gift entry process.
This level of access is essential for users to accurately record, update, and manage gift entries.
Grant access to BDI_BatchOverride and BDI_DataImport Visualforce pages:
These Visualforce pages are part of the Batch Data Import (BDI) functionality in NPSP, which is used for batch processing of gift entries.
Access to these pages allows users to override batch data and perform data imports necessary for processing gifts.
Reference:
Salesforce documentation on Gift Entry permissions: Gift Entry Permissions
NEW QUESTION # 29
A nonprofit admin notices the nightly NPSP batch jobs are suddenly taking significantly longer to complete than they did a month earlier.
What are two factors the consultant should tell the system admin to consider?
Choose 2 answers
Answer: A,C
NEW QUESTION # 30
A development director wants to compare year over year donation information on a weekly basis for the last five years in order to see giving trends via a bar chart. The director asks the consultant if reporting snapshots would work.
What should the consultant advise about the limitations of reporting snapshots?
Answer: B
Explanation:
https://sfdo-docs.s3-us-west-2.amazonaws.com/npsp_reports.pdf
Reporting snapshots in Salesforce allow you to capture and store data at specific intervals, providing a way to track changes over time. However, they do not work retroactively, meaning you cannot use them to capture historical data before the snapshot was created. The snapshots only start capturing data from the point they are set up moving forward.
To address the development director's request, the consultant should consider alternative methods, such as creating reports with historical data that has already been captured or using a different tool that can analyze historical data for trends.
Reference:
Salesforce Help: Create Reporting Snapshots to Report on Historical Data Salesforce Trailhead: Reporting Snapshots
NEW QUESTION # 31
A case manager wants to assign a group of services to a client.
What should the consultant ensure is configured prior to the case manager using the Case Plan Wizard?
Answer: A
NEW QUESTION # 32
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