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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q20-Q25):

NEW QUESTION # 20
Select three correct limits and restrictions when importing data from a file.

A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C. By default, the import starts immediately after it is activated.
D. Both create and update operations are available for imported records.
E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

Answer: C,D,E

NEW QUESTION # 21
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C. Adjust the inbound message filters.
D. Adjust permissions on all customer's profiles.

Answer: B

NEW QUESTION # 22
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. have to contact Oracle Support for the permission to deploy your custom DCS application
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

NEW QUESTION # 23
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can download large volumes of SR data from the Analytics interface.

Answer: B,D

NEW QUESTION # 24
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Modify the original base locales of the articles to match the target language.
B. Enable new locales for the languages to be used and provision designated users to translate the articles.
C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
D. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

Answer: B

NEW QUESTION # 25
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