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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - User Needs and Requirements Gathering - Research Methods and Tools - Salesforce UX Personas and Processes - Business Value of Salesforce UX |
| Topic 2: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture - Human-Centered Design Principles |
| Topic 3: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 4: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 5: Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design |
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問題 #101
The UX team at Cloud Kicks is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles. How should this be accomplished?
答案：B
解題說明：
The correct answer is B. Heuristic Evaluation, exactly as provided by the study guide. A heuristic evaluation is a structured expert-review technique in which an interface is examined against recognized usability principles or heuristics. It is therefore the most appropriate method when the explicit objective is to assess whether an existing portal conforms to standard usability principles. Evaluators systematically review the experience for issues such as poor feedback, inconsistent behavior, confusing terminology, weak error handling, excessive memory demands, or lack of user control. Findings can then be categorized and prioritized for remediation. Option A, "Intuitive Review," is not the formal evaluation method referenced by the study guide. A UX professional may informally assess an experience, but that does not provide the same systematic framework as a heuristic evaluation. Option C, User Testing, involves representative users performing realistic tasks while researchers observe behavior. It is valuable for identifying real-world usability problems, but the question specifically asks about compliance with established principles, not observation of task performance. The distinction is important: heuristic evaluation is an expert inspection method, while usability testing is an empirical user-research method. For this Experience Cloud portal, a heuristic evaluation provides the appropriate structured mechanism for reviewing usability against recognized standards.
Study Guide reference/topics: Heuristic Evaluation, usability inspection, expert review, usability principles, Testing.
問題 #102
Cloud Kicks's development team is working on the build of anew custom component using VS Code. They often have new CSS dasses and properties conflicting with the Salesforce Lightning Design System (SLDS).
What should simplify working with SLDS in Lightning Components?
答案：B
解題說明：
The SLDS Validator extension for VS Code is a tool that simplifies working with the Salesforce Lightning Design System (SLDS) in Aura and Lightning components. It provides code completion, syntax highlighting, and validation with recommended tokens and utility classes. It also scans the markup and validates it against a database of guidelines, tips, and best practices extracted from the SLDS documentation.It offers suggestions on how to improve the code and avoid conflicts with SLDS12.SLDS Validator - Visual Studio Marketplace,SLDS Validator for VS Code - Lightning Design System
問題 #103
After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.
Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?
Choose 2 answers
答案：A,B
解題說明：
1: Design Tokens
2: Spacing Tokens
3: Utility Classes
4: Padding Utility Classes
問題 #104
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?
答案：C
解題說明：
A Community Manager is a Salesforce persona who is responsible for creating, managing, and moderating online communities that connect customers, partners, and employees. They spend most of their time engaging with community members, enforcing community standards, and providing member support. A Community Manager aligns with the user who performs similar tasks in moderating forums.: Salesforce Personas : Community Manager Roles and Responsibilities
問題 #105
Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?
答案：A
解題說明：
The correct answer is C. Scale, using relative size to signal importance, exactly as identified by the uploaded study guide.
The problem is that users cannot easily determine where to look because too many visual elements compete for attention. The study guide therefore selects scale as a technique for establishing hierarchy.
Using relative size enables the designer to communicate that some elements are more important than others. A larger heading, key value, or primary action can attract attention before smaller supporting information, creating a more deliberate visual reading sequence.
Option A would weaken hierarchy because keeping all elements at similar sizes reduces the visual distinctions users rely on when scanning a page.
Option B incorrectly reduces hierarchy to simply putting larger elements at the top. Position can contribute to hierarchy, but the guide specifically identifies relative scale as the relevant principle in this scenario.
The key UX concept is that visual hierarchy should help users perceive importance before they consciously analyze every element. When size is applied intentionally, users can more rapidly distinguish primary information from secondary content.
Therefore, Cloud Kicks should use scale to establish clearer emphasis and reduce competition among page elements.
Study Guide reference/topics: Visual hierarchy, scale, relative size, attention, UX Fundamentals.
問題 #106
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