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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology
ITIL Service Value System (SVS)	- Governance - Practices Overview - Continual Improvement - Guiding Principles - Service Value Chain

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The ITIL 4 Foundation is ideal whether you're just beginning your career in open source or planning to advance your career. Moreover, the ITIL 4 Foundation also serves as a great stepping stone to earning advanced ITIL 4 Foundation. Success in the ITILFND_V4 exam is the basic requirement to get the a good job. You get multiple career benefits after cracking the ITIL 4 Foundation. These benefits include skills approval, high-paying jobs, and promotions. Read on to find more important details about the EXIN ITILFND_V4 Exam Questions.

EXIN ITIL 4 Foundation Sample Questions (Q110-Q115):

NEW QUESTION # 110
What is a configuration item?

A. Any financially valuable component that can contribute to the delivery of an IT product or service
B. Any component that needs to be managed in order to deliver an IT service
C. Any change of state that has significance for the management of a service
D. A problem that has been analyzed but has not been resolved

Answer: B

NEW QUESTION # 111
What helps diagnose and resolve a simple incident?

A. Problem prioritization
B. The use of scripts
C. Rapid escalation
D. Formation of a temporary team

Answer: B

NEW QUESTION # 112
What is a user?

A. The role that defines the requirements for a service
B. The role that authorizes budget for service consumption
C. The role that uses services
D. The role that directs and controls an organization

Answer: C

NEW QUESTION # 113
Which is the correct combination of items that makes up an IT service?

A. Information technology, people and processes
B. People, processes and customers
C. Customers, providers and documents
D. Information technology, networks and people

Answer: A

NEW QUESTION # 114
What should be used to set user expectations for request fulfilment times?

A. The time needed to realistically deliver the service
B. The time that the customer indicates for service delivery
C. The service levels of the supplier
D. The consumer demand for the service

Answer: A

NEW QUESTION # 115
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