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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 2: Testing | 11% | - Validate and test designs
|
| Topic 3: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 4: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 5: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 6: Declarative Design | 27% | - Design using Salesforce declarative tools
|
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NEW QUESTION # 75
Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?
Answer: B
Explanation:
An Empathy Map is a tool used in UX design to synthesize and articulate what a design team knows about a user group. It helps in creating a shared understanding of user needs within an organization. The key features of an Empathy Map include:
User Insights: It captures what users say, think, do, and feel, providing a holistic view of their experiences and perspectives. This helps in understanding users at a deeper level.
Shared Understanding: By visualizing user attitudes and behaviors, an Empathy Map facilitates a common understanding among team members and stakeholders, ensuring that design decisions are aligned with user needs.
An Executive Summary (option A) provides a high-level overview of project objectives and outcomes but does not delve into user-centric insights. Prioritizing a Backlog (option C) is more about organizing and prioritizing tasks and features rather than synthesizing user research findings.
Reference:For guidelines on creating and using Empathy Maps, UX design resources such as the Nielsen Norman Group and the Interaction Design Foundation offer articles and guides on this and other UX research synthesis tools. These resources explain how to effectively use Empathy Maps to gain insights into user needs and foster empathy within design teams.
NEW QUESTION # 76
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?
Answer: C
Explanation:
The designer should describe SLDS styling hooks as custom CSS properties that can easily style base and custom components. Styling hooks are placeholders in the SLDS style sheet that allow developers to customize the look and feel of their Lightning components by using the corresponding CSS custom properties. For example, the developer can change the background color of a button by setting the value of the --slds-c-button-brand-color-background custom property. Styling hooks are especially useful when working with web components and shadow DOM, as they enable component-level customizations without affecting the global styles. Styling hooks also provide consistency and performance benefits, as they leverage the SLDS design tokens and the native browser support for CSS custom properties.Reference:
:Styling Hooks - Lightning Design System
:SLDS Styling Hooks | Lightning Web Components Developer Guide | Salesforce Developers
:SLDS Styling hooks in Lightning web components - Forcetrails
The designer should describe the Salesforce Lightning Design System (SLDS) styling hooks as using standard CSS properties to easily style base and custom components. SLDS styling hooks allow developers to quickly and easily apply CSS classes to HTML elements, enabling consistent styling across both base and custom components. This allows developers to quickly and easily apply branding and styling to their Lightning Web Components, without needing to write custom CSS. For more information about SLDS styling hooks, please see the following Salesforce documentation:https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_slds_styles_hooks
NEW QUESTION # 77
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
Answer: A
Explanation:
A Salesforce Console application is designed to optimize the user experience for service representatives who work on multiple records and tasks at the same time. The console navigation features allow the user to access multiple records and related information in a single screen, without switching back and forth between tabs or windows. The features that are relevant to the designer recommendation are:
More than one detail item can be open at a time. This allows the user to work on multiple records simultaneously and switch between them easily.
Multiple subtabs can be beneath a single parent record. This allows the user to view and access related information, such as activities, emails, notes, and attachments, without leaving the parent record.
A split list of records and individual record detail can be seen on the same screen. This allows the user to browse through a list of records, such as a queue or a report, and see the details of the selected record on the same screen.
The feature that is not relevant to the designer recommendation is:
Service representatives with lower resolution monitors will have a better user experience. This is not true, because a Salesforce Console application requires a minimum screen resolution of 1024 x 768 pixels to display properly. Users with lower resolution monitors may experience scrolling issues or truncated information.
NEW QUESTION # 78
Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions. Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?
Answer: C
Explanation:
The correct answer is B. Neutral button for "Cancel" and "Back"; Brand button for "Continue". This is the configuration identified by the uploaded UX Designer study guide. Button hierarchy communicates the relative importance of available actions. In this scenario, Continue advances the user through the primary three-step process, making it the principal action within the modal. It should therefore receive the visually prominent Brand treatment. Back and Cancel are secondary actions. Back reverses navigation within the flow, while Cancel exits or abandons the current interaction. Giving both actions the same visual prominence as Continue would weaken the action hierarchy and increase the possibility of users selecting the wrong control.
Option A incorrectly emphasizes Cancel alongside Continue. Option C makes all three controls primary, effectively eliminating visual prioritization entirely. The SLDS design principle is that visual emphasis should correspond to action priority. A modal or flow should normally provide an obvious primary action while secondary navigation or dismissal controls use less prominent styling. This improves scanability, predictability, and task completion. Therefore, using a Brand button for Continue and Neutral buttons for Back and Cancel provides a clear and consistent interaction hierarchy.
Study Guide reference/topics: SLDS buttons, Brand button, Neutral button, action hierarchy, modal design.
NEW QUESTION # 79
A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?
Answer: B
Explanation:
The correct answer is A. Be specific about the issues testers encountered, as stated in the uploaded study guide.
Usability findings become actionable when stakeholders understand exactly what happened, where it happened, and how it affected the participant's ability to complete the task. Specific descriptions therefore provide a stronger basis for design and development decisions than vague observations such as "users found the page confusing." Option B recommends excluding issues merely because they were already known. Existing problems encountered again during testing can still be meaningful evidence about their impact on users, so selectively omitting them would weaken the representation of the session.
Option C proposes identifying participants by name. The study guide does not support that approach; participant identities are not necessary for communicating the usability problem itself.
The broader testing principle is to translate observations into precise findings that the product team can understand and act upon. A specific finding connects the observed problem to the relevant part of the experience rather than leaving stakeholders to interpret ambiguous research notes.
Accordingly, the study guide prioritizes clear, concrete reporting of encountered issues.
Study Guide reference/topics: Usability Testing, reporting findings, research observations, actionable UX findings, Testing.
NEW QUESTION # 80
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