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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 2: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 3: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 4: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 5: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 6: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 7: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 8: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 9: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
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NEW QUESTION # 15
What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.
Answer: A
NEW QUESTION # 16
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
Answer: A,C,D
NEW QUESTION # 17
What is the most common way to create master data in FSM?
Choose the correct answer.
Answer: C
NEW QUESTION # 18
The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
Answer: B
NEW QUESTION # 19
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
Answer: A
NEW QUESTION # 20
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