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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Key Concepts of Service Management	20%	- Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks
ITIL Practices	25%	- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
ITIL Guiding Principles	15%	- Focus on value - Start where you are - Progress iteratively with feedback - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Keep it simple and practical
Key Concepts of ITIL 4	15%	- Organizations, people and culture - Information and technology - Value streams and processes - Partners and suppliers
ITIL Service Value System	25%	- Governance - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q319-Q324):

NEW QUESTION # 319
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A. Service configuration management
B. Deployment management
C. Release management
D. Change control

Answer: D

NEW QUESTION # 320
Which is the MOST LIKELY way of resolving major incidents?

A. The service desk identifying the cause and a resolution
B. A temporary team working together to identify a resolution
C. A support team following detailed procedures for investigating the incident
D. Users establishing a resolution using self-help

Answer: B

NEW QUESTION # 321
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

A. Service level management
B. Incident management
C. Problem management
D. Service request management

Answer: D

NEW QUESTION # 322
Which statement about metrics is CORRECT?

A. Process metrics can be used to measure end-to-end service performance
B. Technology metrics can be used to determine the overall health of a process
C. Process metrics can be used to measure the utilization of a supplier's network
D. Technology metrics can be used to measure component performance and availability

Answer: D

Explanation:
Explanation

NEW QUESTION # 323
Which step of the 'continual management model' defines measurable targets?

A. How do we get there?
B. What is the vision?
C. Where are we now?
D. Where do we want to be?

Answer: D

NEW QUESTION # 324
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