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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Change Management and Training | 13% | - Define support processes and escalation paths - Develop user adoption strategy and documentation - Plan and execute change management activities - Create training materials and end-user guides |
| Topic 2: Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization |
| Topic 3: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Understand customer business objectives and challenges - Define scope and create solution design |
| Topic 4: Implementation and Integration | 28% | - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Implement search functionality and content tagging - Configure email and notification templates - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps |
| Topic 5: Solution Design and Business Logic | 28% | - Design data access and visibility rules - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) |
>> Salesforce EX-Con-101熱門認證 <<
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問題 #44
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers
答案：B,C,D
解題說明：
Three actions that are performed automatically when asite is created in Experience Cloud are A, C, and E. A guest role is a role that defines the access level and permissions of guest users on your site. A guest profile is a profile that determines what guest users can see and do on your site. A guest userrecord is a user record that represents the guest user on your site. These actions are performed automatically when you create a site in Experience Cloud, so you don't have to manually create them.
問題 #45
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?
Choose 2 answers
答案：A,B
解題說明：
External users can be assigned as approvers on records or added directly to approval queues, as long as they have the appropriate user license and profile permissions. You also need to create a digital experience for those users, so they can access the approval process from the Experience Cloud site.
問題 #46
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
答案：A
解題說明：
To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.
問題 #47
Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcherwill submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.
The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.
Which user license Should GCC recommend for the researchers?
答案：D
解題說明：
External Apps is a user license type that allows users to access up to 10 custom objects per app and unlimited standard CRM objects. This license type is suitable for the researchers who need to access at least 20 custom objects for the coffee company's solution.
問題 #48
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
答案：D
解題說明：
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.
問題 #49
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