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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Connectors and Automated Provisioning Ecosystems | 25% | - ServiceNow cross-platform integration frameworks
|
| Topic 2: Policies, Technical Rules, and Intelligence Analytics | 30% | - Provisioning and system rule engine architectures
|
| Topic 3: Access Certifications, Roles, and ARS Management | 25% | - Access attestations and role structure lifecycles
|
| Topic 4: EIC Architecture and Administrative Configurations | 20% | - User management and data parsing structures
|
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NEW QUESTION # 13
In EIC Service Account Management, when the current owner is terminated, how does EIC identify the new owner?
Answer: D
Explanation:
In Saviynt EIC,Service Account Managementincludes mechanisms to ensure continuity of ownership when an account owner leaves the organization. When a user is terminated, the system automatically determines the new owner based on a predefined configuration.
The correct approach is through theuser attribute "Owner On Terminate"(Option B). This attribute is maintained at the user level and specifies who should inherit ownership of service accounts if the current owner is terminated. During the termination process, Saviynt checks this attribute and transfers ownership accordingly, ensuring there is no orphaned service account and maintaining accountability.
Option A is incorrect because SQL queries in Global Configuration are not typically used for ownership reassignment in this context. Option C (Manage Owners Page) is used for manual updates, not automatic reassignment upon termination. Option D is incorrect because the ownership transfer logic is driven by theuser attribute, not a service account attribute.
Thus, using the"Owner On Terminate" user attributeensures automated, policy-driven ownership transitions in Saviynt.
NEW QUESTION # 14
Scenario:
John, an EIC System Administrator, encounters a situation where a user account has been compromised, and he needs to take immediate action to prevent further unauthorized access.
Question:
Given the scenario, which action should John take on EIC to prevent compromised user account access on the impacted application?
Answer: D
Explanation:
In Saviynt EIC, when an account is compromised and requiresimmediate containment, the most appropriate action is tolock the account(Option A). Locking an account ensures that the user is instantly prevented from logging into the target system without removing the account or affecting its underlying configuration. This action is reversible and allows administrators to quickly secure the account while further investigation or remediation steps (such as password reset or access review) are performed.
Option B (Suspend) is typically used for longer-term access revocation scenarios, such as employee leave or inactivity, and may depend on application-specific configurations. Option C (Expire) relates to setting an end date for account validity, which is not suitable for immediate threat mitigation. Option D (Delete) is a permanent and destructive action, generally avoided in incident response because it removes audit trails and complicates recovery.
Therefore, locking the account aligns with Saviynt best practices forincident response and rapid risk mitigation, ensuring security without losing account traceability.
NEW QUESTION # 15
What are the different authentication modes supported for SMTP configurations? (Multi Select)
Answer: A,C,D
Explanation:
In Saviynt EIC,SMTP configurationis used to enable email notifications for workflows such as access requests, certifications, alerts, and system communications. To securely connect with mail servers, Saviynt supports multiple authentication mechanisms. The valid authentication modes areNTLM, OAuth, and Basic, making OptionsA, B, and Dcorrect.
Basic Authentication (Option D)is the traditional method where a username and password are used to authenticate with the SMTP server. While widely supported, it is less secure compared to modern methods and is being phased out in many environments.
NTLM (Option A)is commonly used in Microsoft-based environments (e.g., Exchange servers) and provides integrated authentication using Windows credentials, offering better security than basic authentication.
OAuth (Option B)is a modern and more secure authentication mechanism that uses token-based authorization instead of storing credentials. It is commonly used with cloud-based email services such as Microsoft 365 or Google Workspace.
OptionCis incorrect because Saviynt explicitly supports multiple authentication modes.
Thus, NTLM, OAuth, and Basic are the supported SMTP authentication modes in Saviynt.
NEW QUESTION # 16
In the Saviynt App for ServiceNow, what options are available to refresh the RITM status in the ServiceNow app based on the respective Saviynt's status? (Multi-Select)
Answer: A,C
Explanation:
In Saviynt-ServiceNow integration, the synchronization ofRITM (Request Item) statusbetween Saviynt and ServiceNow is handled through bothmanual and automated mechanisms.
Option B is correct because users or administrators can manuallyclick the Refresh button on the RITM page in ServiceNowto immediately fetch the latest status from Saviynt. This is useful for real-time validation when monitoring request progress.
Option C is also correct as ServiceNow includes aRequest Item History Job, which runs periodically (commonly every minute) to automatically sync and update the RITM status based on the latest state in Saviynt. This ensures near real-time consistency between both systems without manual intervention.
Option A is incorrect because Postman API calls are not a standard or supported operational method for end users to refresh RITM status. Option D is unrelated, as regenerating catalog items does not impact ticket status synchronization.
Thus, the correct answers aremanual refresh and automated job-based synchronization.
NEW QUESTION # 17
EIC is configured to create tickets in ServiceNow for requests for disconnected applications. The end user selects 3 different entitlements for a disconnected application and submits the request. How will EIC process this request?
Answer: A
Explanation:
In Saviynt EIC when integrated with ServiceNow as aticketing system (ITSM)for disconnected applications, ticket creation behavior depends on the configuration setting"Enable Multi Entitlement Request." If this option is enabled, Saviynt treats each entitlement independently and createsseparate tickets in ServiceNow for each entitlementselected in the request. Therefore, if a user selects three entitlements,three individual ticketswill be generated, allowing granular tracking and fulfillment of each entitlement.
If the option is not enabled, Saviynt consolidates multiple entitlements into asingle request payload, resulting inone ServiceNow ticketthat includes all requested entitlements. This approach simplifies ticket management but reduces granularity.
Option B is incorrect because Saviynt fully supports multiple entitlement requests with ServiceNow integration. Option C is only conditionally correct (depends on configuration), making it incomplete. Option D is also conditional and not always true.
Thus, the correct answer isA, as it accurately reflects the behavior based on system configuration.
NEW QUESTION # 18
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