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| Section | Objectives |
|---|---|
| Topic 1: Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
| Topic 2: Financial Services Cloud Fundamentals | - Industry use cases in banking and insurance - Core concepts and value proposition of Financial Services Cloud |
| Topic 3: Financial Services Processes | - Wealth and insurance workflows - Sales and service process automation |
| Topic 4: Data Model and Architecture | - Accounts, Contacts, Households, and Relationships - Financial accounts and household structures |
| Topic 5: Security, Reporting, and Integration | - Data security and sharing models - Integration with Salesforce ecosystem tools - Reporting and dashboards in Financial Services Cloud |
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NEW QUESTION # 31
Agents for an insurance company need to know the current and past weather conditions when creating customer claims. The consultant implements a Flex Card for weather conditions in the console to ensure the agents can access the information. The Flex Card needs to provide fields extracted from a weather API and an account field from Salesforce.
Which method should the consultant use, according to best practices?
Answer: A
Explanation:
Reference: Integration Procedure | Vlocity Developer Docs
Explanation: An Integration Procedure is a feature of Vlocity that allows users to create and execute data integration tasks betweenSalesforce and external systems. An Integration Procedure can perform various operations, such as extract, transform, load, query, or update data from different sources and targets. An Integration Procedure can also invoke other Vlocity features, such as DataRaptors, OmniScripts, or Calculations.
To implement a Flex Card for weather conditions in the console, the consultant should use an Integration Procedure that can do the following steps:
Query the weather API using an HTTP action and pass the accountaddress as a parameter.
Extract the relevant fields from the weather API response, such as temperature, humidity, precipitation, etc.
Query the account field from Salesforce using a DataRaptor Extract action and pass the account ID as a parameter.
Merge the weather API fields and the account field into a single data set using a List Merge action.
Return the data set to the Flex Card using a Return action.
NEW QUESTION # 32
A bankingclient currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing.
Which three steps are needed to document this requirement following the discovery session?
Answer: A,B,D
Explanation:
The following steps are needed to document the requirement for digitizing and automating the customer onboarding process following the discovery session:
Document the business process flows. You need to document the current and future state of the business process flows for customer onboarding, such as the steps, inputs, outputs, decisions, and dependencies involved in each flow. You can use tools such as diagrams, charts, or tables to illustrate the process flows and identify the pain points, gaps, or opportunities for improvement.
Understand the journey for the multiple personas involved in the process. You need to understand thejourney for each persona that participates in or interacts with the customer onboarding process, such as the customer, the client specialist, or the manager. You can use tools such as personas, journey maps, or user stories to capture the needs, goals, pain points, and expectations of each persona and how they experience the process from their perspective.
Determine the best e-signature solution to use. You need to determine the best e-signature solution to use for collecting and processing digital signatures from customers during the onboarding process. You can use tools such as research, analysis, or comparison to evaluate different e-signature solutions based on criteria such as functionality, compatibility, security, cost, or user feedback. Verified References: : Salesforce Help Article
[11] : Salesforce Help Article [12] : Salesforce Help Article [13]
NEW QUESTION # 33
A financial institution is concerned about contacting clients or sharing their data when they have requested not to be contacted. Which action should the consultant take in Agentforce Financial Services to address the institution ' s concern?
Answer: D
Explanation:
Consent Management for Agentforce Financial Services is specifically designed to record and honor customers ' preferences concerning communication and use or sharing of their personal data. This includes requests to opt out of particular communication channels and restrictions on sharing information with third parties.
Salesforce states that Consent Management helps financial institutions honor customers ' requests when they permit only specific forms of contact or opt out of particular kinds of data sharing. It is intended to support organizational compliance with applicable data protection and privacy obligations.
A purpose-built consent model is preferable to simply hiding contact fields because privacy obligations concern the permitted processing and use of customer information, not merely whether an employee can visually see a phone number or email address. Likewise, a generic approval process does not provide a complete consent record or consistently govern downstream use.
An external consent platform could be integrated when a financial institution has additional enterprise requirements, but the question asks what Agentforce Financial Services capability should address this concern. Salesforce already provides Consent Management for this purpose. A generic regulation checkbox also lacks the granular structure needed to represent communication preferences, consent status, and restrictions on information sharing. Therefore, implementing Consent Management for Agentforce Financial Services is the appropriate solution.
NEW QUESTION # 34
What 2 considerations should the Salesforce Administrator review before implementing Flow for customer onboarding?
Answer: A,B
Explanation:
The following considerations should be reviewed before implementing Flow for customer onboarding:
Use FieldLevel Security on Milestones, which is a setting that controls whether users can view and edit fields on records. The Admin should use Field Level Security to restrict access to the Milestones field on the Flow Template object, which is used to track the progress of customer onboarding flows2.
Flow for Financial Service Cloud is not available for the Individual Object Model, which is an alternative data model that uses the Individual object instead of Person Accounts to store information about people. Flow for Financial Service Cloud only supports Person Accounts as the primary object for customer onboarding flows2. Verified References: 2
NEW QUESTION # 35
An insurance company needs to ensure the record rollups aggregate information from related records for several objects in Financial Services Cloud at a client or group level. What should the administrator configure to meet the requirement?
Answer: B
Explanation:
Agentforce Financial Services record rollups aggregate qualifying records belonging to members of a Primary Group so advisors can see consolidated household information. Some objects are supported automatically, while others require additional configuration.
Salesforce specifically identifies objects such as Cases, Opportunities, Policies, Claims, and Referrals as requiring additional setup for group-level rollups. To make these records available in the household rollup, the administrator adds the appropriate object value, such as Cases, to the Rollup__c picklist on the Account Contact Relationship object.
When group-level record rollups are enabled, Salesforce stamps qualifying records with the household ' s Primary Group. However, the actual lookup used for this purpose is Household__c, not Rollup__c. The Rollup__c field on Account Contact Relationship controls which object categories should participate in rollup behavior. This distinction makes option B incorrect.
Option D reverses the field purposes: Opportunities should be added as a value to Rollup__c; Household__c is not a picklist used to select rollup categories.
Once correctly configured, the rolled-up records become visible through the appropriate household-level related lists or Financial Services components, providing advisors and insurance personnel with a consolidated view of records belonging to members of the Primary Group.
NEW QUESTION # 36
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