ITIL-4-Foundation: ITIL 4 Foundation Exam exam cram sheet - Pass4sure preparation materials

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ITIL 4 Foundation Certification Exam covers a wide range of topics related to IT service management, including service value system, service management practices, and key concepts of ITIL 4. It is a multiple-choice exam that comprises 40 questions and has a duration of 60 minutes. The passing score for the exam is 65%, and candidates who pass the exam earn the ITIL 4 Foundation certification.

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ITIL 4 Foundation certification exam is an online exam that can be taken from anywhere in the world. It is administered by PeopleCert, an independent examination body that works with AXELOS, the owners of the ITIL framework. ITIL-4-Foundation exam can be taken in multiple languages, including English, French, German, Spanish, and Japanese.

ITIL 4 Foundation certification exam comprises 40 multiple-choice questions that must be completed within 60 minutes. ITIL-4-Foundation Exam covers five modules: Service Management, Service Value System, Service Value Chain, Service Management Practices, and Key Concepts. Candidates must score at least 65% to pass the exam and earn the certification. ITIL-4-Foundation exam can be taken online or in person at an accredited testing center.

ITIL 4 Foundation Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A. Service configuration management
B. Change enablement
C. Problem management
D. Information security management

Answer: D

NEW QUESTION # 12
Which is a purpose of the 'relationship management' practice?

A. To protect the information needed by the organization to conduct its business
B. To be the entry point and single point of contact for the service provider with all of its users
C. To identify, analyze, monitor, and continually improve links with stakeholders
D. To systematically observe services and service components

Answer: C

Explanation:
Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-4/

NEW QUESTION # 13
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A. The production of a detailed CSI plan
B. Understanding priorities for improvement
C. Verifying that improvement targets have been achieved
D. An initial baseline assessment

Answer: C

Explanation:
Explanation
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NEW QUESTION # 14
Which is part of the value proposition of a service?

A. Costs removed from the consumer by the service
B. Risks imposed on the consumer by the service
C. Costs imposed on the consumer by the service
D. Outputs of the service received by the consumer

Answer: A

NEW QUESTION # 15
Identify the missing words in the following sentence.
The 'incident management' practice should maintain [?] for logging and managing incidents.

A. a dedicated team
B. a value chain activity
C. a formal process
D. detailed procedures

Answer: D

NEW QUESTION # 16
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