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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Topic 2: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Topic 3: Service Request Management	25%	- Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing
Topic 4: Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Topic 5: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 6: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment

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Free PDF Quiz 2026 Oracle 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional First-grade Valid Test Discount

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q29-Q34):

NEW QUESTION # 29
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application
B. not be able to preview your application before you publish it
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

NEW QUESTION # 30
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
D. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Answer: C

NEW QUESTION # 31
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. An error will occur; no queue is assigned to the service request.
B. The queue defined by default is the one assigned to the service request.
C. The queue defined in the first evaluated rule is always assigned to the service request.
D. The service request assignment will be unpredictable.

Answer: C

NEW QUESTION # 32
Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.
B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C. Administrator-defined milestone data is not included in Analytics.
D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Answer: C,D

NEW QUESTION # 33
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

Answer: D

NEW QUESTION # 34
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