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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Donations and Fundraising Management | 20% | - Grant Management - Donations Batch Processing - Payment Methods and Processing - Opportunity and GAU Configuration - Recurring Donations (Recurring GAU) - Donation Management |
| Topic 2: Solution Design and Implementation | 20% | - Requirements Gathering - NPSP Best Practices - Data Migration Strategies - Customization vs Configuration Decisions - User Adoption and Training Planning - Integration with External Systems |
| Topic 3: Analytics and Reporting | 15% | - Rollup Summary Fields - Nonprofit Reporting Templates - Reports and Dashboards for Nonprofits - Success Metrics Definition - Custom Report Types |
| Topic 4: NPSP Configuration and Development | 25% | - Affiliations Configuration - Relationships Management - Contacts and Households - Account Model Configuration - Data Model Design for Nonprofits - NPSP Settings and Preferences |
| Topic 5: Constituent Management | 20% | - Relationships and Groupings - Contact and Organization Records - Household Management - Affiliations and Memberships - Segmentations and Campaigns |
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NEW QUESTION # 78
The executive director at a nonprofit organization wants to have a report to see how much each board member has raised by either direct gifts or gifts they helped to influence for this fiscal year. There is a custom checkbox field on the Contact record to indicate board members.
How should the consultant create this report?
Answer: D
Explanation:
To create a report showing how much each board member has raised, you should:
Use the Opportunities report type: This allows you to capture all gift data.
Add a cross filter for Contacts with Board Member = TRUE: This filters the report to include only those contacts who are board members.
Summarize the Total Gifts this Year and Soft Credits this Year fields: This provides the total amounts for direct gifts and influenced gifts.
This method ensures that both direct contributions and soft credits (gifts influenced by board members) are included in the report.
Salesforce Help: Creating and Customizing Reports
Salesforce Trailhead: Reporting for Nonprofits
NEW QUESTION # 79
A nonprofit is looking for an integrated tool that manages more than one channel for personalized journeys, triggers messages automatically to create stronger relationships, and links communications to donations it has received.
Which solution should the consultant recommend?
Answer: D
Explanation:
https://www.salesforce.com/products/marketing-cloud/faq/
For managing multiple communication channels, creating personalized journeys, automating message triggers, and linking communications to donations, the combination of NPSP and Marketing Cloud is the best solution. Marketing Cloud offers robust capabilities for email marketing, social media, mobile messaging, and more, integrated with Salesforce for a unified view of constituent interactions.
Steps:
Implement NPSP to manage donor and constituent information within Salesforce.
Set up Marketing Cloud and connect it to Salesforce using the Marketing Cloud Connect integration.
Configure Marketing Cloud to create personalized journeys for constituents based on their interactions and engagement history.
Use Marketing Cloud's automation features to trigger messages and manage multi-channel communications.
Link communication activities in Marketing Cloud to donation records in NPSP to track the impact of marketing efforts on fundraising outcomes.
CertGod Nonprofit Cloud Consultant Guide: Recommends using Marketing Cloud for advanced marketing automation and multi-channel communications.
Salesforce Documentation on Marketing Cloud and NPSP Integration: Details on setting up and leveraging Marketing Cloud for nonprofits.
NEW QUESTION # 80
A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?
Answer: D
Explanation:
In the Nonprofit Success Pack (NPSP), donations can be credited in two ways: hard credits and soft credits. Hard credits reflect direct donations, while soft credits are used to acknowledge indirect contributions, such as when a donor's employer matches a donation.
Hard Credits:
Hard credits represent the actual donor who made the donation.
In this scenario, the employer who matches the donation will receive a hard credit for the matched amount.
Soft Credits:
Soft credits are used to recognize individuals or entities who influenced or facilitated the donation but are not the direct donors.
The donor will receive a soft credit for the amount matched by their employer.
Scenario Application:
The donor made a donation of $500. This is a hard credit for the donor.
The employer matches this donation with another $500. The employer receives a hard credit for this matched amount.
The donor is acknowledged for facilitating the matched gift, thus receiving a soft credit of $500.
Implementation in NPSP:
To implement this, configure the Opportunity Contact Role to automatically assign soft credits to related contacts, such as employers matching donations.
Use the NPSP Settings to ensure that soft credit roles are correctly assigned and tracked.
CertGod Nonprofit Cloud Consultant study guide: "The donor has a soft credit of $500 and the employer has a hard credit of $500".
NEW QUESTION # 81
The vice president of development of a nonprofit organization wants to be able to review giving in the pipeline at a high level, and track the organization's process towards finding new potential donors. The VP also wants to track program metrics as compared to donor histories. What should the consultant advise?
Answer: B
Explanation:
To address the VP of development's needs:
Review Existing Dashboard: Start by reviewing the existing components on the NPSP Development Forecasting dashboard. This provides a high-level view of the current giving pipeline.
Create Additional Reports: Develop new reports to track program metrics and compare them to donor histories. These new reports should capture the necessary program data.
Edit Dashboard: Modify the existing dashboard to include the new components that reflect the additional program data and metrics.
This approach leverages the existing infrastructure and enhances it to meet the organization's specific needs.
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Customizing Dashboards in NPSP
NEW QUESTION # 82
A consultant is tasked with implementing NPSP for a UK-based nonprofit. One of their requirements is to localize the US-focused labels of some NPSP fields, such as replacing all references to Organization with Organisation.
What should the consultant do to meet the requirement?
Answer: C
Explanation:
To localize the US-focused labels of some NPSP fields for a UK-based nonprofit, such as replacing "Organization" with "Organisation," the consultant should activate English (UK) in Language Settings. Here's why:
Activate English (UK):
Salesforce supports multiple languages and localizations, including English (UK), which provides localized labels for standard fields and objects.
By activating English (UK), the system will automatically use British English conventions, replacing US-centric terms with UK equivalents.
This is a straightforward and efficient method to localize field labels without the need for custom development or manual label changes.
Salesforce Language Settings Documentation
Salesforce Localization and Translation Guide
NEW QUESTION # 83
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