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| Section | Weight | Objectives |
|---|---|---|
| Energy and Utilities Cloud Configuration | 25% | - Setting up Energy and Utilities Cloud - Customizing page layouts and record types - Integration with other Salesforce products - Configuring industry-specific features |
| Energy and Utilities Cloud Data Model | 20% | - Account and contact model for utilities - Standard and custom objects for Energy and Utilities Cloud - Meter data management - Data relationships and hierarchies |
| Meter and Usage Management | 20% | - Service point and premise management - Meter data integration - Usage data processing and analytics - Meter lifecycle management |
| Energy and Utilities Cloud Overview | 15% | - Energy and Utilities Cloud features and capabilities - Industry overview and business challenges - Key use cases for utilities companies |
| Service and Support Processes | 20% | - Case management for utilities - Customer engagement and self-service portals - Service order and work order management - Outage management and restoration processes |
>> Salesforce Energy-and-Utilities-Cloud Examcollection Questions Answers <<
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NEW QUESTION # 66
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
Answer: B,C
Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company ' s branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company ' s visual identity effectively.
References = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications. https://developer.salesforce.com/docs/atlas.en-us.
omniscript_developer_guide.meta/omniscript_developer_guide/omniscript
NEW QUESTION # 67
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers
Answer: B,C,D
NEW QUESTION # 68
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
Answer: D
Explanation:
To capture and make searchable the Product type information in Salesforce, relevant to an energy company's Product Catalog integration with Industries CPQ, adding a picklist field to the Product2 object is recommended. This picklist field can be configured with the four required values (Energy, Batteries, Measurement, Solar Panels) and will allow for easy categorization and searching of products within the Salesforce org, ensuring that the data can be efficiently managed and utilized within the system.References= The Salesforce CPQ documentation provides guidance on configuring product attributes and managing the Product Catalog, including adding custom fields to products for better categorization and searchability:https://help.salesforce.com/articleView?id=cpq_products.htm&type=5
NEW QUESTION # 69
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?
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