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| Section | Objectives |
|---|---|
| Commercial and Contract Fundamentals | - Renewal pricing and discount structures - Contract terms and compliance basics |
| Cisco Tools and Platforms | - Cisco ordering and subscription management tools - Partner and quoting systems |
| Customer Success and Value Realization | - Customer adoption and success planning - Value tracking and expansion opportunities |
| Renewals and Subscription Lifecycle | - Renewal lifecycle stages and timelines - Cisco subscription models and licensing basics |
| Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
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NEW QUESTION # 52
What are two common benefits of an Enterprise Agreement? (Choose two.)
Answer: C,E
NEW QUESTION # 53
Which task should a Renewals Manager perform during the Prospect phase?
Answer: A
NEW QUESTION # 54
What support should an RM take from the CSM?
Answer: D
Explanation:
* Communicate value and the impact of Cisco solutions to the customer
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption
NEW QUESTION # 55
Which services are contained in the CX portfolio?
Answer: B
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
NEW QUESTION # 56
Which statement best summarizes the intended outcome of the Success Plan?
Answer: D
Explanation:
the Success Plan is:
* A document that outlines the customer's goals, challenges, desired outcomes, and success metrics
* A collaborative effort between Cisco, partners, and customers to align on the customer's vision and strategy
* A roadmap that guides the customer through the lifecycle stages of plan, build, adopt, and renew
* A development of a customer-centric view for achieving value from their portfolio References: 1: Success Plan - Cisco
NEW QUESTION # 57
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