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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Identity and access management - Slack Connect and app approval settings - Security and compliance configurations - Analytics and dashboard usage |
| Topic 2: Learning and Enablement | 18% | - Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Create learning materials and resources |
| Topic 3: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Topic 4: Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Topic 5: Governance Structure | 8% | - Define admin and owner roles - Manage workflows and processes - Establish governance policies |
| Topic 6: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities |
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NEW QUESTION # 69
Which of the following is a key benefit of using the Slack app in Salesforce?
Answer: B
Explanation:
The Slack app in Salesforce enables teams to seamlessly collaborate and manage customer interactions, providing a more efficient and unified approach to customer management.
NEW QUESTION # 70
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
Answer: C
Explanation:
The correct answer is A . Admin enablement must be tailored to the actual roles, permissions, and governance model configured for the client. If Workspace Admins do not have permission to approve app requests, then app approval content cannot be delivered as if those admins can perform that task. The proper consultant action is to consult with the learning lead and decide whether app approvals should be covered conceptually, excluded, or redirected to the correct audience such as Org Owners or Org Admins. Option B is weak because it delivers generic content that does not match the client's configured permissions and may create confusion.
Option C is too aggressive because the training audience should not be changed without validating the learning plan and stakeholder expectations. Option D is outside the enablement role; the consultant should not push a configuration change merely to match standard training material. The curriculum must follow the client's operating model, not the other way around.
Reference topic: Learning and Enablement - role-based admin training, permission-aware curriculum design, stakeholder alignment, and Admin Essentials customization.
NEW QUESTION # 71
Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?
Answer: A
Explanation:
The correct answer is D . In an Enterprise Grid launch, admin-related governance should be handled at the organization level wherever possible, not separately across individual workspace settings. Creating a user group for all admins through org policies and the permissions tab gives the organization a centralized, repeatable way to manage an admin audience. This supports launch readiness because admins can be addressed consistently in announcements, enablement, support workflows, and governance communications.
Option A is too workspace-local and does not scale cleanly across Enterprise Grid. Option B repeats the workspace-level mistake and also mixes admins and owners without matching the stated requirement. Option C incorrectly creates a user group for owners rather than admins. Option D matches the requirement and the Enterprise Grid operating model: use org-level policy configuration to create the intended admin user group.
The key principle is centralized governance for enterprise-wide admin structures.
Reference topic: Policies and Settings - org policies, permissions, admin user groups, Enterprise Grid launch configuration, and centralized governance.
NEW QUESTION # 72
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
Answer: C
Explanation:
The correct answer is B . The client wants to replace email and mandatory meetings with Slack channel updates, but they are concerned employees may miss important information. An org-wide default channel that is required is the best match because it ensures employees are automatically placed into the channel and cannot treat the channel as merely optional. This supports broad communication reach and reduces the risk of employees missing periodic updates. Option A is insufficient because an optional default channel does not fully address the concern that employees may miss updates. Option C, a multi-workspace public channel, may distribute communication across workspaces, but it does not by itself guarantee that all relevant employees are included or required to remain. Option D is close but less precise; the tested Slack channel type is specifically an org-wide default channel marked required. For enterprise communications, channel strategy must balance visibility, membership enforcement, and message discipline. A required org-wide default channel provides the strongest controlled communication path.
Reference topic: Channel Strategy - org-wide channels, default channels, required membership, executive communications, and reducing email/meeting dependency.
NEW QUESTION # 73
A user reports that they are not receiving notifications from Slack, despite having important ongoing conversations. What should be the first step in troubleshooting this issue?
Answer: C
Explanation:
The first and most effective step in troubleshooting notification issues in Slack is to check the user's notification settings. Ensuring these settings are configured correctly can often resolve the issue without needing more drastic measures.
NEW QUESTION # 74
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