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| Section | Weight | Objectives |
|---|---|---|
| Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
| Business Acumen | 30% | - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals |
| Cisco Tools and Processes | 20% | - Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing |
| Customer Success | 10% | - Define customer success - Explain customer journey & IT purchasing models |
| Customer Success Foundation | 10% | - Define customer experience - Describe recurring revenue financial terms - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle |
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NEW QUESTION # 143
What is the first recommended action for a Renewals Manager?
Answer: A
NEW QUESTION # 144
Which task is the responsibility of the renewals manager?
Answer: D
NEW QUESTION # 145
Which statement best describes the Success Plan?
Answer: C
NEW QUESTION # 146
An RM is preparing for an upcoming renewal at T-120, but the CSM has not yet provided the Warm Handoff Packet. What is the RM ' s responsibility?
Answer: B
Explanation:
At T-120, the Renewals Manager is responsible for establishing renewal readiness and ensuring that all required cross-functional information is available before the renewal progresses. If the CSM ' s Warm Handoff Packet is missing, the RM should therefore proactively follow up with the CSM and obtain the customer-success information needed for renewal planning.
Cisco ' s current Renewals Manager v2.0 blueprint identifies the RM as the Renewal Lead and explicitly requires coordination among Sales, CSM, Technical, and Operations to maintain lifecycle continuity. It also requires stakeholder alignment to ensure renewal readiness and clarity of ownership, and specifies T-120 as a formal operational checkpoint in the renewal workflow. (Cisco Learning Content) The CSM provides critical lifecycle context because Cisco defines the CSM role around monitoring customer health, identifying adoption barriers, interpreting usage information, and leading customers toward renewal.
(Cisco) The RM needs that context to understand realized value, unresolved risks, adoption status, stakeholder changes, and potential renewal blockers before customer engagement begins.
Option A risks building a quote without sufficient customer-success context. Option B escalates prematurely; the first action should be direct coordination with the responsible CSM. Option C is also incorrect because the RM should actively remove the information gap rather than passively suspend the renewal motion.
Therefore, D is correct.
NEW QUESTION # 147
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
Answer: C
Explanation:
one of the strategies for successful renewal of service contracts is to explore up sell opportunities, which means:
Discussing changes in the network and identifying any uncovered additions to the network Recommending new or upgraded products or services that can enhance customer value and outcomes Aligning with the account team on the up sell value proposition and proposal
NEW QUESTION # 148
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