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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Solution Design20%- Architecture Design
  • 1. Design scalable nonprofit data models
    • 2. Align solutions to nonprofit business requirements
      Domain Expertise20%- Nonprofit Solution Identification
      • 1. Fundraising and donor management solutions
        • 2. Marketing and engagement solutions
          • 3. Program and volunteer management solutions
            • 4. Trailhead, AppExchange, and Community resources
              Implementation Strategies and Best Practices- NPSP Configuration and Setup
              • 1. Household Account Model implementation
                • 2. Install and configure Nonprofit Success Pack
                  - Project Delivery
                  • 1. Consulting best practices for nonprofit implementations
                    • 2. Risk identification and mitigation
                      Analytics5%- Reporting and Insights
                      • 1. Campaign tracking and engagement measurement
                        • 2. Salesforce reporting for nonprofits
                          Integration and Data Management15%- Data Handling
                          • 1. Data quality and deduplication concepts
                            • 2. Data import and migration strategies

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                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q109-Q114):

                              NEW QUESTION # 109
                              A nonprofit wants to migrate millions of Contact records from a legacy system. Most records fail to import with the following error: "npsp.TDTM_Address: System.LimitException: Apex CPU time limit exceeded".
                              Which three actions could a consultant take to successfully import this data?
                              Choose 3 answers

                              Answer: A,D,E

                              Explanation:
                              When migrating millions of Contact records and encountering the error "npsp.TDTM_Address: System.LimitException: Apex CPU time limit exceeded," you can take the following actions:
                              Disable Automation:
                              Go to NPSP Settings.
                              Navigate to "TDTM" (Table Driven Trigger Management).
                              Disable all automation triggers temporarily to ensure they do not interfere with the data load process.
                              Load Address Object Separately:
                              Split the data load into two parts: first load Contacts without address data, then load address data separately.
                              This reduces the complexity and processing required for each batch.
                              Disable ADDR_Addresses_TDTM Handler:
                              In NPSP Settings, go to "Trigger Configuration."
                              Locate the 'ADDR_Addresses_TDTM' handler.
                              Disable this specific handler to prevent it from executing during the data import process.
                              Reduce Batch Size:
                              When using Data Loader or any import tool, set the batch size to a significantly lower number (e.g., 100 or 200 records per batch).
                              This helps in managing CPU limits and ensures smoother processing.
                              By following these steps, you can mitigate the Apex CPU time limit issue and successfully import large volumes of data into NPSP.
                              Salesforce documentation on managing Apex CPU time limits.
                              Nonprofit Success Pack (NPSP) documentation on Trigger Management and Data Import.


                              NEW QUESTION # 110
                              Donations made by nonprofit volunteers are captured on a spreadsheet monthly. The nonprofit utilizes NPSP and Volunteers for Salesforce.
                              Which two NPSP Data Import features will streamline the import of these donations?
                              Choose 2 answers

                              Answer: A,C

                              Explanation:
                              To streamline the import of donations made by nonprofit volunteers using NPSP Data Import features, the following steps are recommended:
                              Create a Batch and Map Opportunity Primary Contact on First and Last Name:
                              When creating a data import batch, you can map the Opportunity Primary Contact based on the First and Last Name. This ensures that the donation is linked to the correct contact in Salesforce.
                              Create a Batch and Match Contact on First and Last Name:
                              During the import process, create a batch and use the matching criteria based on the Contact's First and Last Name. This helps in accurately matching the donations to the existing contacts in Salesforce, reducing duplicate records and maintaining data integrity.
                              Steps to Implement:
                              Navigate to NPSP Data Import.
                              Create a new Batch.
                              Map the fields appropriately, ensuring the Opportunity Primary Contact and Contact matching criteria are based on First and Last Name.
                              Validate the mapping and run the batch to import the donation data.
                              These features help automate and streamline the data import process, ensuring accurate and efficient data management.
                              Nonprofit Success Pack (NPSP) Documentation: Data Import
                              Salesforce Help: Managing Batches and Data Import


                              NEW QUESTION # 111
                              The system administrator at a nonprofit encounters a 500 server error when trying to map additional objects and fields with Advanced Mapping.
                              What is likely causing the error?

                              Answer: C

                              Explanation:
                              The likely cause of encountering a 500 server error when trying to map additional objects and fields with Advanced Mapping is attempting to map to an unsupported field type. Advanced Mapping in Salesforce has specific requirements and limitations regarding the types of fields that can be mapped.
                              Key Considerations:
                              Supported Field Types: Ensure that the target fields are of supported types, such as text, currency, number, date, or address fields.
                              Field Compatibility: Unsupported field types, such as certain complex formula fields or picklists, can cause errors during the mapping process.
                              Steps to Resolve:
                              Review Field Types:
                              Verify the field types of the target fields you are trying to map to ensure they are supported.
                              Check Documentation:
                              Refer to Salesforce documentation on Advanced Mapping to confirm the supported field types and any limitations.
                              Salesforce Nonprofit Success Pack Documentation
                              Salesforce Help: Configure Advanced Mapping for Data Import


                              NEW QUESTION # 112
                              A nonprofit organization wants a report that compares giving at a consistent point in time from year to year.
                              Now should the consultant set this up?

                              Answer: A

                              Explanation:
                              To compare giving at consistent points in time from year to year, the best solution is to set up a Reporting Snapshot on Opportunities. A Reporting Snapshot allows you to capture data at specific points in time and then compare it across different periods. Here are the steps to set this up:
                              Create the Report:
                              Create a report on Opportunities that includes the relevant data you want to capture (e.g., donation amounts, dates).
                              Ensure the report filters are set to capture data for the specific time frames you are interested in.
                              Create a Custom Object:
                              Create a custom object to store the snapshot data.
                              Add fields to this custom object that correspond to the fields in your report.
                              Set Up the Reporting Snapshot:
                              Navigate to Setup.
                              In the Quick Find box, type "Reporting Snapshots" and select "Reporting Snapshots".
                              Click "New Reporting Snapshot".
                              Name the snapshot and select the source report you created.
                              Select the target object (the custom object you created).
                              Map the fields from the report to the fields in the custom object.
                              Schedule the Reporting Snapshot:
                              Set up a schedule for when the snapshot should run (e.g., daily, weekly, monthly).
                              Save and activate the schedule.
                              By capturing the data at regular intervals, you can generate historical reports that compare giving over different years at consistent points in time.
                              "Set Up Reporting Snapshots" from Salesforce Help: Reporting Snapshots
                              "Salesforce Reporting Snapshots for Nonprofits" from Salesforce.org: Salesforce.org Guide


                              NEW QUESTION # 113
                              A nonprofit organization needs to send a mailing to all clients to invite them to an informational session on its workforce development program. The organization wants to track who it was sent to and who responded. The organization is using the NPSP with the Household Account Model. What should a consultant advise them to do to accomplish this in Salesforce?

                              Answer: D

                              Explanation:
                              To send a mailing to all clients and track who was sent the invitation and who responded, you should use Campaigns in NPSP. Here's how to set it up:
                              Create a Campaign:
                              Navigate to the Campaigns tab.
                              Click "New Campaign" and fill out the necessary details such as Campaign Name (e.g., "Workforce Development Program Invite").
                              Filter List View for Clients:
                              Go to the Contacts tab.
                              Create a new list view or filter an existing one to include only clients. This might include adding filters for criteria that identify clients, such as specific Account Record Types or custom fields.
                              Add Contacts to Campaign:
                              Select all the clients in the list view.
                              Use the "Add to Campaign" button to add these Contacts to the previously created Campaign.
                              Track Responses:
                              After sending the invitations, track responses by updating the Campaign Member Status. This can be done manually or through an automated process if you have integrated email tracking.
                              Create a Campaign Report:
                              Go to the Reports tab.
                              Create a new report using the "Campaigns with Campaign Members" report type.
                              Filter the report to show the specific Campaign and the statuses of the Campaign Members (e.g., "Sent", "Responded").
                              This process ensures that the nonprofit can track who the invitations were sent to and who has responded, providing a clear view of the engagement for the workforce development program.
                              "Campaign Management in NPSP" from Salesforce Help: Campaign Management
                              "Creating and Managing Campaigns" from Salesforce.org: Campaigns Guide


                              NEW QUESTION # 114
                              ......

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