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| Section | Objectives |
|---|---|
| Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
| Integration and Interoperability | - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) - Integration with EHR systems and external healthcare systems |
| Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Health Cloud Fundamentals | - Core Health Cloud features and capabilities - Healthcare industry concepts and use cases for Health Cloud |
| Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
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NEW QUESTION # 61
While setting up Advanced Therapy Management, a consultant wants to have patients associated to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer's process.
What should the consultant clone to customize for the customer, while leveraging out- of-the-box Health Cloud functionality?
Answer: C
Explanation:
In Salesforce Health Cloud Advanced Therapy Management (ATM), the enrollment process for associating patients to Care Programs is driven by OmniStudio OmniScripts.
* Salesforce provides out-of-the-box OmniScripts for patient enrollment.
* Best practice: Instead of building from scratch, you clone the delivered OmniScript and then customize it to align with your customer's unique enrollment process.
* This approach ensures you continue to leverage Health Cloud's standard functionality while tailoring the process flow.
Why not the others?
* A. FlexCard - Displays patient/care program info but doesn't handle the guided enrollment process.
* B. Flow - Standard Salesforce Flows are not used for ATM enrollment; Health Cloud leverages OmniScripts for these guided workflows.
* C. Apex Class - Only needed for custom logic; cloning Apex is not recommended for configuration
/customization here.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Implementation Guide - Advanced Therapy Management:
"Enrollment processes for patients into Care Programs are delivered as OmniScripts. To customize these processes, clone the standard OmniScript and modify it to meet your business needs."
NEW QUESTION # 62
During set up a salesforce admin is unable to install the health cloud claims unmanaged package. What is the reason?
Answer: D
NEW QUESTION # 63
Which three business process are supported by Salesforce HC utilization Management? (Choose 3)
Answer: A,C,D
Explanation:
Reference and details below.
NEW QUESTION # 64
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: A
Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.
NEW QUESTION # 65
Which two steps can an administrator take to configure the care program enrollment flow? (choose two)
Answer: A,E
NEW QUESTION # 66
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