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ServiceNow CIS-PA Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	ServiceNow Certified Implementation Specialist – Platform Analytics
Exam Number:	CIS-PA
Certificate Validity Period:	Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal)
Related Certifications:	ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Performance Analytics
Passing Score:	70%
Available Languages:	English
Exam Format:	Multiple choice, Proctored online exam, Multiple select
Exam Price:	USD 300
Exam Duration:	90 minutes
Real Exam Qty:	Approximately 60
Recommended Training:	ServiceNow Performance Analytics Training (Now Learning)
Exam Registration:	Now Learning (Training & Exam Registration) ServiceNow Certification Portal
Sample Questions:	ServiceNow CIS-PA Sample Questions
Exam Way:	Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor)
Pre Condition:	ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended
Official Syllabus URL:	https://www.servicenow.com/services/certification.html

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ServiceNow CIS-PA Exam Syllabus Topics:

Topic	Details
Topic 1	Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.
Topic 2	Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 3	Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.
Topic 4	Perform Diagnostics and Troubleshooting: This section addresses identifying and resolving issues using Spotlight diagnostic tools to monitor system health and performance.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which data is loaded when you view aPerformance Analytics Dashboard?

A. Only widgets configured on the current tab that are visible without scrolling
B. Only widgets configured on the current tab
C. All widgets on all dashboard tabs
D. Only the widgets shown by the current view rule

Answer: B

Explanation:
When a Performance Analytics dashboard is opened, ServiceNow loadsonly the widgets configured on the currently active tab. Widgets on other tabs are not loaded until the user clicks those tabs. This behavior is intentional and supportsperformance optimization, especially for dashboards containing many analytics widgets or complex queries.
Widgets are not limited by view rules alone, and ServiceNow does not preload widgets from all tabs.
Additionally, widgets that require scrolling are still loaded as long as they are part of the active tab.
ServiceNow documentation confirms that dashboard widgets are loadedper tab, reducing unnecessary data processing and improving load times. Therefore, option A is the correct and documented behavior.

NEW QUESTION # 22
Which scenario requires ascripted Breakdown Mapping?

A. The field to map to is of type Sys ID
B. The table being mapped is a database view and not an actual table
C. The value needed for the Breakdown is available only as a dot-walked field
D. There is no direct mapping between the Indicator field and the Breakdown table

Answer: D

Explanation:
Ascripted Breakdown Mappingis required when there isno direct field relationshipbetween the Indicator source data and the Breakdown source table. In such cases, standard field mapping cannot resolve how indicator records should be categorized, so a script is needed to programmatically determine the correct breakdown value.
Mapping to a Sys ID field (option B) is supported through standard mappings. Database views (option C) can still be mapped if fields are accessible. Dot-walked fields (option D) are commonly supported without scripting. According to ServiceNow Platform Analytics documentation, scripted mappings are specifically intended forcomplex or indirect relationships, making option A the correct answer.

NEW QUESTION # 23
What can you do in theDashboards moduleof theAnalytics Center?

A. Create, update, certify, share, and view Next Experience dashboards
B. Only create and view Next Experience dashboards
C. Only share and view Next Experience dashboards
D. Create, delete, and view Next Experience dashboards

Answer: A

Explanation:
TheDashboards modulein Analytics Center provides full lifecycle management forNext Experience Dashboards. Users with appropriate permissions cancreate, update, certify, share, and view dashboards from this module.
Certification is an important governance feature that marks dashboards as trusted and production-ready.
Sharing controls access, while update and creation enable continuous improvement. Viewing alone is insufficient for analytics governance. ServiceNow documentation clearly defines the Dashboards module as the central place for full dashboard management, making optionDthe correct answer.

NEW QUESTION # 24
How candashboard filtersretain their values acrosslogins and page refreshes?

A. By applyingsession-based persistence
B. By configuring the filter to apply to the entire dashboard
C. By setting the filter as a global default
D. By setting the filter as a Favorite in the user's page settings

Answer: A

Explanation:
Dashboard filters retain their values across page refreshes and user navigation throughsession-based persistence. When this option is enabled, filter selections are stored for the duration of the user's session and automatically reapplied as the user navigates or refreshes the page.
Favorites and global defaults define starting values, not persistence behavior. Applying a filter to the entire dashboard controls scope, not retention. ServiceNow documentation explains that session persistence is the mechanism that maintains filter state, making option C the correct answer.

NEW QUESTION # 25
When creating a breakdown on the age of a task, which table can be used as the Facts table of the Breakdown Source?

A. Bucket [pa_buckets]
B. Bucket Group
C. Choice [sys_choice]
D. Task [task]

Answer: A

Explanation:
When creating a breakdown based on theage of a task, the correctFacts tablefor the Breakdown Source is Bucket [pa_buckets]. In Platform Analytics, age-based breakdowns (such as 0-5 days, 6-10 days, etc.) are not derived directly from the Task table. Instead, they usebucketed data, which is generated bybucket groups during data collection.
Thepa_bucketstable stores the calculated bucket values for records at collection time, making it the authoritative facts table for age, duration, and numeric range breakdowns. Bucket Groups define how values are grouped, while the Bucket table stores the actual bucket assignments used in analytics. The Task table itself cannot be used as the facts table for age breakdowns because Platform Analytics requires pre- aggregated, time-aware bucket data to ensure historical accuracy. The Choice table is only used for choice list values and is unrelated to numeric or age-based breakdowns. ServiceNow documentation clearly states that bucket-based breakdowns must reference thepa_bucketstable to function correctly and produce accurate time series analytics.

NEW QUESTION # 26
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