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Salesforce AP-211 Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Health Cloud Accredited Professional Exam
Exam Number:	AP-211
Exam Format:	Multiple select, Multiple choice
Related Certifications:	Salesforce Health Cloud Consultant Salesforce Administrator
Available Languages:	English
Recommended Training:	Salesforce Health Cloud Trailhead Modules Salesforce Health Cloud Documentation
Exam Registration:	Salesforce Accredited Professional Credentials
Sample Questions:	Salesforce AP-211 Sample Questions
Exam Way:	Online proctored exam via Salesforce credentialing platform or authorized testing provider
Pre Condition:	No strict prerequisites required, but familiarity with Salesforce Platform and healthcare industry concepts is recommended.
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce AP-211 Exam Syllabus Topics:

Topic	Details
Topic 1	Design: This domain encompasses creating Health Cloud solution designs using best practices, modeling healthcare entities with appropriate objects, determining specific capabilities to use, defining success metrics and reporting, implementing security and compliance, developing integration strategies, and creating data migration plans.
Topic 2	Discovery: This domain covers identifying customer personas and stakeholders, defining required capabilities from use cases, and gathering functional and technical requirements to achieve desired business outcomes.
Topic 3	Implement: This domain focuses on installing Health Cloud, configuring applications and OmniStudio components, customizing features, implementing integrations and APIs, configuring security rules, and establishing reporting.
Topic 4	Deploy: This domain addresses pre-deployment and post-deployment steps for specific use cases and Health Cloud capabilities, along with managing technical aspects through Mobile app capabilities.

Salesforce Accredited Agentforce Health Professional Sample Questions (Q102-Q107):

NEW QUESTION # 102
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA). What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers ' data strategy?

A. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts # (Correct Answer)
B. Using third-party data backup solutions to store backups of sensitive data off-site
C. Configuring data retention policies to ensure that records are retained for the appropriate length of time
D. Ensuring that sensitive data is encrypted both in transit and at rest
E. Providing access to third-party auditors to regularly review Shield implementation settings

Answer: A,C,D

Explanation:
HIPAA compliance with Salesforce Shield focuses on: (1) Platform Encryption (encrypting PHI both at rest and in transit), (2) Field Audit Trail and Event Monitoring to track access and audit history, and (3) Data retention policies to retain and archive audit records. Salesforce Shield combines Platform Encryption, Event Monitoring, and Field Audit Trail to strengthen protection, monitoring, and auditability for sensitive information. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle.
The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Configuring data retention policies to ensure that records are retained for the appropriate length of time; Ensuring that sensitive data is encrypted both in transit and at rest; Implementing audit trails and regularly reviewing them to detect unauthorized access attempts # (Correct Answer)) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Shield

NEW QUESTION # 103
Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private.
A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient ' s data. How should an administrator grant access to the respiratory therapist using outof-the-box Health Cloud features?

A. Add the respiratory therapist to the patient ' s Account Team and grant Read or Read/Write access as needed.
B. Add the respiratory therapist to the patient ' s Care Team and grant Read or Read/Write access as needed.
C. Add the respiratory therapist to the patient ' s Account Team and default access will be automatically granted.
D. Add the respiratory therapist to the patient ' s Care Team and default access will be automatically granted.

Answer: D

Explanation:
In Health Cloud, the patient Care Team is built on Case/Account Teams. Adding an internal practitioner to the Care Team allows the coordinator to explicitly assign Read or Read/Write access. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Add the respiratory therapist to the patient ' s Care Team and default access will be automatically granted.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation

NEW QUESTION # 104
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?

A. Health Cloud Forms
B. Discovery Framework
C. Salesforce Feedback Management
D. Salesforce Surveys

Answer: B

Explanation:
Step-by-Step Explanatio n:
Discovery Framework for PROMs Surveys:
The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
Exact Extract:
"Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs." Reference:
Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management: Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms: Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:
The Discovery Framework is the recommended solution for managing PROMs with question banks and version control.

NEW QUESTION # 105
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

A. Verify Customer Identity Process Flow
B. Customer Identity OmniScript Templates
C. Reusable Verification FlexCards
D. Identity Verification Flow Templates

Answer: D

Explanation:
Out-of-the-box caller authentication in Health Cloud is primarily supported through Identity Verification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.
Step-by-Step Reference:
Health Cloud provides Identity Verification Flow Templates that streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.
Extract:
"Use the Health Cloud Identity Verification Flow Templates to verify a caller's identity based on information you select, such as date of birth, phone number, or other criteria." (Source: Administer Health Cloud) These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.
Extract:
"Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center." (Source: Administer Health Cloud - Identity Verification) This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.

NEW QUESTION # 106
Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.
Which two statements are true with respect to Integrated Care Management?
Choose 2 answers

A. Integrated Care Management uses a standard object CarePlan; the Case object is no longer used.
B. Integrated Care Management leverages OmniStudio and the Discovery Framework to provide recommendations for what to add to a care plan based on the assessment.
C. Integrated Care Management is only made available by enabling the Enhanced Care Management setting in Salesforce Setup.
D. Existing Care Plan Template records built in the legacy process can be used in the Integrated Care Management process; no data migration is required.

Answer: B,C

NEW QUESTION # 107
......

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