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| Section | Weight | Objectives |
|---|---|---|
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
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NEW QUESTION # 24
A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
Answer: B
Explanation:
Usability testing is a type of testing that evaluates how easy and intuitive a product or service is to use by observing real users performing specific tasks. Usability testing can help the UX Designer to measure the effectiveness, efficiency, and satisfaction of the new form for the call center staff. Usability testing can also help to identify any usability issues or areas for improvement in the form design.Usability testing can be conducted in various ways, such as moderated or unmoderated, remote or in-person, qualitative or quantitative, or using various tools and methods12.Reference:
Usability Testing
Usability Testing Methods
NEW QUESTION # 25
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS).
What should simplify working with SLDS in Lightning Components?
Answer: B
Explanation:
The study guide identifies B. Install SLDS Validator extension for VS Code as the correct answer.
The issue occurs during development in VS Code and specifically involves CSS classes and properties that conflict with SLDS. The answer therefore points to a development-time validation tool integrated with the environment where the developers are writing their code.
The SLDS Validator is the option in the study guide intended to simplify identifying SLDS-related problems while building Lightning Components. This makes it more appropriate than introducing an unrelated package or a designer-focused tool.
Option A, an SLDS creator from AppExchange, is not the tool selected by the guide for CSS validation within VS Code.
Option C, the Lightning Design System Plugin for Sketch, supports visual design and prototyping workflows rather than validating CSS implementation inside a development editor.
The distinction is between design tooling and implementation validation. Once developers are actively building a custom Lightning component and need to keep its styles aligned with SLDS conventions, the source specifies the VS Code SLDS Validator as the appropriate resource.
Study Guide reference/topics: SLDS Validator, VS Code, CSS, Lightning Components, Salesforce Lightning Design System.
NEW QUESTION # 26
A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?
Answer: C
Explanation:
Customer interviews are a qualitative research method that allows the UX Designer to understand the needs, goals, pain points, and behaviors of the target users. To conduct effective customer interviews, the UX Designer should follow some best practices, such as:
Engage in a friendly and informal way: The UX Designer should try to establish rapport and trust with the interviewee, and make them feel comfortable and relaxed. This can help elicit honest and candid responses, and encourage the interviewee to share more details and stories.The UX Designer should use a conversational tone, smile, and show interest and empathy12 Ask open-ended questions: The UX Designer should avoid asking yes/no questions, or questions that lead or suggest a specific answer. Instead, the UX Designer should ask open-ended questions that allow the interviewee to express their thoughts and feelings in their own words.The UX Designer should also probe deeper by asking follow-up questions, such as "why?", "how?", or "can you tell me more about that?"12 Listen actively and attentively: The UX Designer should focus on listening to the interviewee, and avoid interrupting, judging, or correcting them. The UX Designer should also use verbal and non-verbal cues, such as nodding, eye contact, and paraphrasing, to show that they are paying attention and understanding the interviewee.The UX Designer should also take notes or record the interview, with the interviewee's permission, for later analysis12 Ignore vague or general answers: This is not a best practice, because vague or general answers can indicate that the interviewee is not comfortable, engaged, or clear about the question.The UX Designer should try to clarify the question, or ask more specific or concrete questions, to elicit more meaningful and relevant responses12 Analyze findings in the moment: This is not a best practice, because analyzing findings in the moment can distract the UX Designer from listening to the interviewee, and bias their interpretation of the data.The UX Designer should wait until the interview is over, and review the notes or recordings, before analyzing the findings and identifying patterns, insights, and opportunities12 Customer Interviews: The Ultimate Guide - User Interviews How to Conduct User Interviews - Interaction Design Foundation
NEW QUESTION # 27
Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?
Answer: A
Explanation:
The correct answer is C. Scale, using relative size to signal importance, exactly as identified by the uploaded study guide.
The problem is that users cannot easily determine where to look because too many visual elements compete for attention. The study guide therefore selects scale as a technique for establishing hierarchy.
Using relative size enables the designer to communicate that some elements are more important than others. A larger heading, key value, or primary action can attract attention before smaller supporting information, creating a more deliberate visual reading sequence.
Option A would weaken hierarchy because keeping all elements at similar sizes reduces the visual distinctions users rely on when scanning a page.
Option B incorrectly reduces hierarchy to simply putting larger elements at the top. Position can contribute to hierarchy, but the guide specifically identifies relative scale as the relevant principle in this scenario.
The key UX concept is that visual hierarchy should help users perceive importance before they consciously analyze every element. When size is applied intentionally, users can more rapidly distinguish primary information from secondary content.
Therefore, Cloud Kicks should use scale to establish clearer emphasis and reduce competition among page elements.
Study Guide reference/topics: Visual hierarchy, scale, relative size, attention, UX Fundamentals.
NEW QUESTION # 28
After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?
Answer: C
Explanation:
When developers are building custom components in Salesforce and need to ensure that these components adapt to user preferences for density settings (Comfy or Compact), they should avoid using REM-based spacing values. This is because REM-based spacing does not automatically adjust based on the density setting chosen by the user, leading to a lack of consistency with the rest of the Salesforce UI, which does adapt to these settings. Instead, developers should:
A) Use the varSpacingMedium design token in CSS, as Salesforce Lightning Design System (SLDS) design tokens are context-aware and can adjust their values based on the density setting, ensuring a consistent user experience across different user preferences.
C) Use existing Lightning Components such as the card or page header, which are pre-built to adapt to density settings, ensuring that custom components align with the overall Salesforce UI and respect user settings for density.
Reference:Salesforce Lightning Design System (SLDS) documentation provides guidelines on using design tokens and building responsive components that respect user settings like density preferences. You can find more information on the official Salesforce Developers website or the SLDS documentation section.
NEW QUESTION # 29
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