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| Section | Weight | Objectives |
|---|---|---|
| Leadership and Renewals Process | 30% | - Upsell / cross-sell opportunity identification - Risk assessment at T-9, T-6, T-3 milestones - End-to-end renewals motion and account team collaboration - Quote development, exceptions and order processing |
| Customer Success Foundation | 20% | - Success Plan components and RM responsibilities - RM role, tasks and RACI framework - Recurring revenue financial terms - Health Index and success metrics |
| Business Acumen | 35% | - Available To Renew, contract value and renewal types - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment - Value communication and tool usage |
| Cisco Tools and Processes | 15% | - Smart Accounts and licensing frameworks - CCW, renewal tools and automation - Renewal workflows and escalation procedures - Contract management and entitlement verification |
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NEW QUESTION # 96
Which statement best summarizes the intended outcome of the Success Plan?
Answer: C
NEW QUESTION # 97
Which critical task must be performed during the Qualification phase?
Answer: C
Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
* Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
* Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
* Updating the ATR report with any changes or corrections
NEW QUESTION # 98
Which two outcomes drive the value of subscriptions for customers? (Choose two.)
Answer: C,E
NEW QUESTION # 99
Which action should be taken when renewing a contract with a customer? (Choose the best answer.)
Answer: A
NEW QUESTION # 100
Which task is the responsibility of the Renewals Manager?
Answer: D
Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
* Identifying and prioritizing renewal opportunities and challenges
* Developing and executing renewal strategies and plans
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
* Negotiating and closing renewal deals
References: 2: Cisco Renewals Manager - Cisco
NEW QUESTION # 101
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