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| Section | Objectives |
|---|---|
| Topic 1: Value Stream Design and Development | - Designing service value streams
|
| Topic 2: Prioritization and Work Management | - Work planning and prioritization
|
| Topic 3: Organizational Structure and Teams | - Team culture and collaboration
|
| Topic 4: Information and Technology | - Supporting technologies
|
| Topic 5: Introduction to Create, Deliver and Support | - Core concepts of service value streams
|
| Topic 6: Create, Deliver and Support Practices | - Service performance and quality
|
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NEW QUESTION # 63
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action this team can take to address leadership's concern?
Answer: A
NEW QUESTION # 64
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
Answer: C
NEW QUESTION # 65
An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?
Answer: A
NEW QUESTION # 66
An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?
Answer: C
NEW QUESTION # 67
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?
Answer: C
NEW QUESTION # 68
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