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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Certificate Validity Period: | 1 year (renewable via Microsoft Learn assessment) |
| Exam Format: | Best answer, Multiple choice, Drag and drop, Active screen / scenario-based questions, Case studies |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Dynamics 365 Customer Service Functional Consultant Associate |
| Exam Duration: | 120 minutes |
| Available Languages: | Korean, French, Japanese, Spanish, German, Chinese (Simplified), Portuguese (Brazil), English, Italian |
| Passing Score: | 700/1000 |
| Exam Price: | $165 USD (may vary by country/region) |
| Recommended Training: | Instructor-led training (Microsoft Dynamics 365 Customer Service) Microsoft Learn MB-230 Learning Path |
| Exam Registration: | Microsoft Certification Exam Registration (Pearson VUE) MB-230 Exam Details Page |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center via Pearson VUE |
| Pre Condition: | No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/dynamics-365-customer-service-functional-consultant-associate/ |
>> Microsoft MB-230인기자격증 최신시험 덤프자료 <<
IT인증시험에 도전해보려는 분들은 회사에 다니는 분들이 대부분입니다. 승진을 위해서나 연봉협상을 위해서나 자격증 취득은 지금시대의 필수입니다. Itcertkr의Microsoft인증 MB-230덤프는 회사다니느라 바쁜 나날을 보내고 있는 분들을 위해 준비한 시험준비공부자료입니다. Itcertkr의Microsoft인증 MB-230덤프를 구매하여 pdf버전을 공부하고 소프트웨어버전으로 시험환경을 익혀 시험보는게 두렵지 않게 해드립니다. 문제가 적고 가격이 저렴해 누구나 부담없이 애용 가능합니다. Itcertkr의Microsoft인증 MB-230덤프를 데려가 주시면 기적을 안겨드릴게요.
MB-230 시험을 볼 자격이 되기 위해서는 개인이 Dynamics 365 플랫폼을 작동하는 데 필요한 지식과 고객 서비스 운영 경험이 있어야 합니다. 이 시험은 고객 서비스 관리 기술을 향상시키고 Microsoft Dynamics 365 플랫폼에 대한 능력을 입증하고자 하는 전문가들에게 이상적입니다. MB-230 시험을 통과함으로써 개인은 고객 서비스 관리 분야에서의 전문성을 검증하고 지속적인 전문 개발에 대한 커밋먼트를 증명할 수 있습니다.
시험은 Dynamics 365 Customer Service 애플리케이션과 그 기능에 대해 강력한 이해력을 가진 전문가들을 대상으로 합니다. 이 시험을 준비하는 사람들은 고객 서비스, 판매, 마케팅 및 기타 관련 분야에서 경험을 갖추어야 합니다. 또한 Microsoft Power Platform 및 Microsoft Azure에 대한 경험이 필요합니다.
질문 # 248
You manage a Dynamics 365 Customer Service environment. The company processes thousands of cases daily. Some cases are parent cases, but most are child cases.
When a child case is created, users report that they must re-enter information in fields from the parent case.
You need to ensure that, when a new child case is created from within the context of a parent case, information in specific fields from the parent case is passed to the child case fields.
What should you do?
정답：D
질문 # 249
You need to determine the type of queues to create.
How should access to the queues be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
정답：
설명：
Explanation
Box 1: Private
Miscellaneous queues must be visible to everyone
The other queues must be visible only to the appropriate department.
In Customer Service, you can create two types of queues:
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.
Public queues: Create to let everyone in the organization view the queue and all of its items.
Box 2: Public
Miscellaneous queues must be visible to everyone.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
질문 # 250
You use Dynamics 365 for Customer Service.
You need to merge cases.
What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
정답：
설명：
Explanation:
질문 # 251
A company installs and services air filtration units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service.
Each regional location supports a specific geographic region. Installers and service technicians are dispatched from these regional locations.
You need to configure the system to optimize work scheduling.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.
정답：
설명：
Explanation
Box 1: Service activity
Avoid disruptions in service by making sure that your resources are scheduled optimally and efficiently. Using Scheduling in Customer Service Hub, you can plan and schedule service activities for your customers by bringing together all your resources.
Note: Create a service activity
A service activity is defined to look for the next available time slot to schedule the service and align resources as per requirement.
Box 2: Resource category
Create resource groups
The resources are aligned in resource groups or resource categories.
For example, Bert Hair and Gilda Moss are grouped as Technicians and Bike repair workbench - 1 and Bike repair workbench - 2 are grouped as Workbenches.
With bookable resource categories, you can group your bookable resources by type. For example, you can create categories like technician, supervisor, subcontractor, vehicle, or equipment.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/basics-service-service-scheduling
https://docs.microsoft.com/en-us/dynamics365/customer-service/resource-categories-service-scheduling
질문 # 252
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
정답：
설명：
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holidayschedule
질문 # 253
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MB-230유효한 덤프문제: https://www.itcertkr.com/MB-230_exam.html
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