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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation
ITIL Service Value System (SVS)	- Practices Overview - Continual Improvement - Governance - Service Value Chain - Guiding Principles
The Four Dimensions of Service Management	- Organizations and People - Value Streams and Processes - Information and Technology - Partners and Suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q92-Q97):

NEW QUESTION # 92
What is the CORRECT definition of service management?

A. The capability of supplier to deliver services to providers in exchange for money
B. A set of specialized assets for transitioning services into the live operational environment
C. A set of specialized organizational capabilities for delivering value to customers in the form of services
D. The capability of service providers to minimize their costs without reducing the value of the services

Answer: C

NEW QUESTION # 93
Which service value chain activity relates with buying new products?

A. Improve
B. Plan
C. Obtain/build
D. Engage

Answer: C

Explanation:
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.

NEW QUESTION # 94
Which statement BEST describes the value of the service transition stage to the business?

A. It supports the creation of a catalogue of services?
B. It results in higher volumes of successful change
C. It ensures the production of more successful service designs
D. It leads to gradual and continual improvement in service quality

Answer: B

NEW QUESTION # 95
Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?

A. Start where you are
B. Optimize and automate
C. Think and work holistically
D. Focus on value

Answer: B

NEW QUESTION # 96
Which statement about the 'change enablement' practice is CORRECT?

A. Emergency changes are changes that must be fully tested and fully documented prior to implementation
B. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
C. Service requests are usually normal changes that can be implemented quickly without authorization
D. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

Answer: B

NEW QUESTION # 97
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