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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Service Request Management	25%	- Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. nothing (DCS applications are always available to all users.)
B. moving the application to Staging and subsequently to Production status
C. a single "publish" action to complete the task
D. system administrator approval

Answer: A,B

NEW QUESTION # 25
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You have to edit the e-mail template and add HTML code to customize the standard text section.

Answer: A

NEW QUESTION # 26
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
C. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
D. The batch job for recommendations has not been executed.
E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

Answer: C

NEW QUESTION # 27
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure the email template to be used for notification.
B. Create standard text to be posted to the message thread.
C. Configure an object workflow action to send the email when the milestone status changes to warning.
D. Add an extension column to the milestone object to hold the warning threshold value.
E. Configure an analytics report showing milestones in warning status.
F. Specify the warning threshold for the milestone in the standard coverages.

Answer: A,E,F

NEW QUESTION # 28
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Answer: C,D

NEW QUESTION # 29
......

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