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| Section | Weight | Objectives |
|---|---|---|
| Advancement | 11% | - Explain Advancement data model and relationships - Determine the correct tools and methods to support Advancement operations |
| Recruitment and Admissions | 17% | - Determine the correct tools and methods to support Recruitment and Admissions - Configure Recruitment and Admissions - Explain Student data model and relationships |
| Analytics and Einstein for Education Cloud | 10% | - Describe Education Einstein capabilities - Determine reporting and analytics solutions for an Education Cloud implementation |
| Student Success and Support | 22% | - Configure Student Success - Determine the correct tools and methods to support Student Success and Support - Explain Advising data model and relationships |
| Education Cloud Settings and Configuration | 20% | - Explain how to set up and configure an Education Cloud org - Explain the Education Cloud architecture and concepts - Determine the correct settings and configuration for a deployment - Describe the capabilities of Education Cloud |
| Stakeholder Management and Ecosystem | 5% | - Identify the appropriate stakeholders for a project - Explain the Education Cloud Ecosystem |
| Education Cloud Integration and Data Management | 15% | - Explain data migration strategies - Describe data management considerations - Determine integration patterns for an Education Cloud implementation |
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NEW QUESTION # 190
A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud.
The consultant has confirmed that Education Cloud can work in the customer ' s existing environment.
Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?
Answer: A
Explanation:
Enabling Education Cloud in Existing Environment:
To enable Education Cloud in an existing Salesforce environment, the consultant needs to start by configuring the necessary settings within the Salesforce setup.
Steps to Enable Education Cloud:
Access Setup: Log in to the Salesforce org and navigate toSetup.
Search for Education Cloud Settings: In the Quick Find box, type " Education Cloud " and select the relevant settings to enable the features.
Configure Features: Enable and configure the desired Education Cloud features such as Student Success Hub, Admissions Connect, and more.
Testing in Sandbox: Initially, perform these steps in a sandbox environment to ensure everything works correctly before deploying to production.
Verification:
Ensure allnecessary Education Cloud components are enabled and configured correctly.
Conduct thorough testing in the sandbox to validate functionality.
References:
Salesforce Help:Enable Education Cloud
NEW QUESTION # 191
A primary school will implement Student Success Hub to support student needs from K-12. The school primarily needs to track students ' families and communicate with the parents on issues.
Which default account model shouldthe consultant recommend?
Answer: A
Explanation:
The Household Account Model in EDA creates one account for each household and associates multiple contacts with that account. This model is suitable for tracking students' families and communicating with the parents on issues. The Household Account Model also provides features such as automatic household naming, address management, and rollup fields. The consultant should recommend thismodel for the primary school that will implement Student Success Hub. References: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Models]
NEW QUESTION # 192
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
Answer: C
Explanation:
Explanation
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. References:
https://www.salesforce.com/products/service-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics
NEW QUESTION # 193
A university is implementing Advisor Link and needs to test the integration with its Student Information System (SIS), and provide training space for advisors. The university needs access to some of the data from the production org for the advisor training.
Which two types of sandboxes meet this use case?
Choose 2 answers
Answer: A,C
Explanation:
Full Sandbox and Partial Sandbox are two types of sandboxes that meet this usecase for the university that is implementing Advisor Link and needs to test the integration with its SIS, and provide training space for advisors. A sandbox is a copy of a production environment that allows users to develop, test, or train without affecting live data or operations. A Full Sandbox is a type of sandbox that copies all data and metadata from the production environment. A Partial Sandbox is a type of sandbox that copies all metadata and a sample of data from the production environment based onspecified criteria. The university can use a Full Sandbox or a Partial Sandbox to test the integration with its SIS, and provide training space for advisors with access to some of the data from the production org. Developer Sandbox and Developer Pro Sandbox are not types of sandboxes that meet this use case for the university that is implementing Advisor Link and needs to test the integration with its SIS, and provide training space for advisors. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox.htm & type=5
https://www.salesforce.org/products/advisor-link/overview/
NEW QUESTION # 194
A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.
What should the consultant do first lo assess the situation?
Answer: A
Explanation:
Explanation
The first thing that the consultant should do to assess the situation is to document solution requirements from the groups involved. This will help the consultant understand the current state, pain points, goals, and needs of each group that uses or will use Salesforce, and how they relate to each other. This will also help the consultant determine whether EDA is a suitable solution for all groups, or whether some customization or integration is needed. Submitting a Salesforce Support case to merge orgs, installing EDA into one of the production environments, and creating a new Salesforce org using EDA as the foundation are not good first steps, because they do not involve gathering requirements from the stakeholders, and they may cause data loss or disruption. References:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-d
https://powerofus.force.com/s/article/EDA-Migrate
NEW QUESTION # 195
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