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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management

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1Z0-1064-26 exam preparatory: Oracle Fusion Service 2026 Implementation Professional & 1Z0-1064-26 exam torrent

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q68-Q73):

NEW QUESTION # 68
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Create standard text to be posted to the message thread.
B. Add an extension column to the milestone object to hold the warning threshold value.
C. Configure the email template to be used for notification.
D. Configure an analytics report showing milestones in warning status.
E. Specify the warning threshold for the milestone in the standard coverages.
F. Configure an object workflow action to send the email when the milestone status changes to warning.

Answer: C,D,E

NEW QUESTION # 69
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Delete a Service Request.
B. Create a Service Request.
C. Add a message to a Service Request.
D. View and edit attachments to a Service Request.
E. Chat with an Agent about a Service Request.

Answer: A,B,D,E

NEW QUESTION # 70
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The queue defined by default is the one assigned to the service request.
B. The service request assignment will be unpredictable.
C. The queue defined in the first evaluated rule is always assigned to the service request.
D. An error will occur; no queue is assigned to the service request.

Answer: C

NEW QUESTION # 71
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
C. Modify the original base locales of the articles to match the target language.
D. Enable new locales for the languages to be used and provision designated users to translate the articles.

Answer: D

NEW QUESTION # 72
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Answer: D

NEW QUESTION # 73
......

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