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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Data and Analytics Management	17%	- Reports and dashboards 1. Report types, creation, customization 2. Dashboard components and sharing - Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup
Topic 2: Object Manager and Lightning App Builder	15%	- Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships - Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components
Topic 3: Service and Support Applications	10%	- Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements - Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage
Topic 4: Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes
Topic 5: Sales and Marketing Applications	10%	- Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books - Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities
Topic 6: Productivity and Collaboration	10%	- Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Chatter 1. Feeds, groups, collaboration features - Activity management 1. Tasks, events, calendars
Topic 7: Agentforce AI	8%	- AI capabilities 1. Agentforce setup and configuration 2. AI features and usage guidelines
Topic 8: Configuration and Setup	15%	- User interface configuration 1. Navigation and global settings 2. Declarative customization options - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access - Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure

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Salesforce Certified Administrator Sample Questions (Q30-Q35):

NEW QUESTION # 30
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

A. Performance Chart
B. Key Deals
C. Big Deal Alerts Pee
D. Activity Timeline

Answer: C

NEW QUESTION # 31
Standard reports are visible through the Reports search.

A. True
B. False

Answer: B

NEW QUESTION # 32
Records & Record Detail Pages: What is NOT true of hover links in SFDC?

A. When I hover over them, I begin to levitate in my chair
B. Just about every link in SFDC can be hovered over, and a summary window will pop-up.
C. Hover links can be found on record detail pages (for leads, opportunities, etc)
D. Top of page hover links often provide a summary of information found on the bottom of a page so I don't have to scroll down to see important activity history, notes, etc
E. Hover links are cool and will save me some time when researching info about accounts, leads, opportunities, etc.

Answer: A

NEW QUESTION # 33
AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.

A. Create a lookup field from the manufacturer object to the model object
B. Create a manufacturer field as a controlling picklist and the model as a dependent picklist
C. Create a multi-select picklist field that includes both manufacturers and models.
D. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

Answer: B

Explanation:
Section: Volume A

NEW QUESTION # 34
Can a user restrict access with the help of the sharing rules?

A. Yes
B. No

Answer: B

NEW QUESTION # 35
......

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