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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Program and Service Delivery	15%	- Configure and implement program management 1. Track client services and outcomes 2. Manage program benefits - Explain the data model for programs 1. Service delivery and client management 2. Programs, program engagements, and program cohorts
Analytics and Reporting	15%	- Explain reporting and dashboard strategies 1. Program and volunteer reports 2. Fundraising reports - Configure and implement reports and dashboards 1. NPSP reports and dashboards 2. Custom report types
Implementation Strategies and Best Practices	20%	- Identify the appropriate solution for a given scenario 1. When to use standard objects vs. NPSP objects 2. When to use declarative vs. custom solutions - Design and implement solutions for common nonprofit business processes 1. Configure program and event management 2. Configure donor management 3. Configure volunteer management
Constituent Engagement	8%	- Configure and implement constituent management 1. Household and organizational relationships 2. Affiliations - Explain strategies for constituent engagement 1. Manage volunteers 2. Manage events
Domain Expertise	10%	- Explain the nonprofit landscape and Salesforce solutions 1. Identify key use cases for Nonprofit Cloud 2. Understand basic nonprofit terminology - Explain the Salesforce Nonprofit Success Pack (NPSP) architecture 1. Understand Account and Contact models (Individual vs. Household accounts) 2. Understand relationships and affiliations
Marketing and Engagement	12%	- Design and implement engagement strategies 1. Email marketing journeys 2. Audience segmentation - Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts 1. Lead scoring and grading 2. Engagement Studio
Fundraising	20%	- Configure and implement fundraising features 1. Donation rollups and soft credits 2. Matching gifts - Explain the data model and functionality for fundraising 1. Manage Opportunities and Recurring Donations 2. Understand Gift Entry and processing 3. Manage Campaigns and Campaign Members

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which one do you like?

A. Create a custom currency field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
B. Create a custom text field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
C. Create a custom text formula field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation
D. Create a custom number field on the Contact and create a Customizable Rollup Filter using Donor Streak as the Operation

Answer: D

NEW QUESTION # 40
A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit?
Choose 2 answers

A. Form a powerful guiding coalition.
B. Establish a sense of urgency.
C. Deploy features to meet departmental requirements.
D. Summarize final technology implementation steps.

Answer: C,D

NEW QUESTION # 41
A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points, and by defining specific goals with user stories.
What are two components of a user story the nonprofit should consider?
Choose 2 answers

A. Associate an epic to each story.
B. Align each story to the implementation vision.
C. Assign a priority to each story.
D. Include configuration instructions on each story.

Answer: B,C

Explanation:
When defining user stories for a Salesforce implementation, it is essential to ensure that each story is aligned with the overall vision of the project and that they are prioritized based on business needs. This approach helps in delivering value incrementally and keeps the project focused on the key objectives.
Key Components of a User Story:
Alignment with Vision (A):
Ensure that each user story aligns with the nonprofit's overall implementation vision. This alignment helps in maintaining consistency and achieving the strategic goals of the organization.
Assign Priority (C):
Assign a priority to each user story to manage the implementation effectively. Prioritizing user stories ensures that the most critical functionalities are developed and delivered first.
Reference:
Salesforce Agile Development Practices
Salesforce Trailhead: User Stories for Agile Development

NEW QUESTION # 42
A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress?

A. Create reports with bucketing and filters.
B. Create a custom object for year and a custom object for project to track.
C. Create a process that populates custom fields for each year and project on Opportunities.
D. Create a Campaign hierarchy for project and year.

Answer: D

NEW QUESTION # 43
A nonprofit organization has been using Salesforce without NPSP. The organization is now interested in the NPSP functionality and wants the consultant to recommend if NPSP should be used in the same Salesforce environment or if they should start over in a new environment.
Which tool should the consultant use to help evaluate and recommend the best course of action?

A. NPSP Health Check
B. Salesforce Optimizer
C. Setup Audit Trail
D. Lightning Experience Migration Assistant

Answer: B

Explanation:
A https://www.freecram.com/question/Salesforce.Nonprofit-Cloud-Consultant.v2021-01-10.q37/a-nonprofit-organization-has-been-using-salesforce-without-npsp-the-organization-is-now-interested-in ((see in comments) To evaluate and recommend whether to use NPSP in the same Salesforce environment or start over in a new environment, the consultant should use Salesforce Optimizer. Salesforce Optimizer provides a comprehensive report that evaluates the current Salesforce org and identifies areas for improvement and optimization.
Log in to Salesforce: Access the Salesforce org.
Navigate to Salesforce Optimizer: Go to Setup, search for "Optimizer", and select "Salesforce Optimizer".
Run Salesforce Optimizer:
Click "Run Optimizer".
Wait for the evaluation to complete. Salesforce Optimizer will generate a detailed report.
Review the Report:
Analyze the report to understand the current state of the Salesforce environment.
Look for insights related to customizations, data quality, and system usage.
Make a Recommendation:
Based on the findings, determine if the existing environment is suitable for implementing NPSP.
If significant issues or customizations are found, consider starting over in a new environment.
Using Salesforce Optimizer helps ensure an informed decision based on the health and suitability of the current Salesforce environment.

NEW QUESTION # 44
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