Latest 500-442 Guide Files | New 500-442 Test Practice

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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Reporting10%- Utilize Cisco Unified Intelligence Center (CUIC)
Advanced Features10%- Understand CCE features beyond default settings
Advanced Configuration20%- Configure roles and departments
- Configure RONA support
- Implement VXML applications
Basic Calls and Agent Settings20%- Build basic ICM scripts
- Configure basic agent functionality
- Configure basic call treatment
- Deploy basic call settings
Overview20%- Explain call flow
- Describe access tools
- Describe CCE components and architecture
- Understand Contact Center basics
Configuration and Implementation20%- Implement precision routing
- Utilize Finesse administration tool
- Configure agent teams and supervisors

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New 500-442 Test Practice | Pdf 500-442 Format

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

Answer: B,D


NEW QUESTION # 35
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Answer: A


NEW QUESTION # 36
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

Answer: D,E

Explanation:
For CCE to begin routing the contact and start processing the call, the following components must be configured:A.ICM script:The ICM script contains the routing logic and instructions that dictate how calls are handled and routed within the contact center environment.D.Call type:Call types are used to categorize contacts based on their characteristics or requirements, allowing the ICM script to apply the appropriate routing decisions based on the call type classification.References:Cisco's documentation on Contact Center scripting and call type configuration provides insights into setting up these components for effective call routing and processing.


NEW QUESTION # 37
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

Answer: A,D


NEW QUESTION # 38
What does Precision Routing use to determine if an agent is part of its pool?

Answer: A


NEW QUESTION # 39
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