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| Section | Weight | Objectives |
|---|---|---|
| Process Design, Planning and Improvement | 20-25% | - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Benchmarking and process optimization - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
| Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Linkages between operations, procurement and supply chain - Definition, scope and role of operations management - Value creation, efficiency and effectiveness - Input-transformation-output model |
| Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks |
| Lean, Agile and Responsive Operations | 15-20% | - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Key Performance Indicators (KPIs) for operations - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction |
CIPS certification will be a qualification assess standard for experienced workers, it is also a breakthrough for some workers who are in bottleneck. L5M9 new test camp materials are a good helper. For most IT workers it also increases career chances. For companies one certification increases strong competitive power. L5M9 New Test Camp materials will make you stand out from peers in this field applicable in all over the world.
NEW QUESTION # 70
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
Answer: D
Explanation:
4 is the correct answer. Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.
NEW QUESTION # 71
Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?
Answer: C
Explanation:
Mean Time between Failures is a measure of reliability- how long does the item last before it breaks down or stops working. P.94
NEW QUESTION # 72
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 2?
Answer: A
Explanation:
The correct answers are as follows:
NEW QUESTION # 73
Which of the following is a benefit to a company of introducing TQM?
Answer: B
Explanation:
Increased customer loyalty is a benefit of TQM (p.107). This is because the focus of TQM is customer satisfaction and this in turn will lead to customer loyalty.
NEW QUESTION # 74
The DMAIC Methodology includes five phases, what are these?
Answer: C
Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137
NEW QUESTION # 75
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