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| Section | Objectives |
|---|---|
| Topic 1: Setup and Configuration | |
| Topic 2: Data and Analytics | |
| Topic 3: Productivity and Collaboration | |
| Topic 4: Object Manager and Lightning App Builder | |
| Topic 5: Data Management | |
| Topic 6: Security and Access | |
| Topic 7: Sales and Marketing Applications | |
| Topic 8: Workflow and Process Automation | |
| Topic 9: Service and Support Applications |
>> Reliable Salesforce-Certified-Administrator Test Objectives <<
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NEW QUESTION # 133
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
Answer: A
Explanation:
Explanation
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5
NEW QUESTION # 134
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
Answer: C
NEW QUESTION # 135
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
Answer: C
Explanation:
Explanation
An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send anemail notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 136
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
Answer: A
NEW QUESTION # 137
The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.
Which two solutions the administrator use to ensure users are able to do this?
Choose 2 Answers
Answer: A,B
NEW QUESTION # 138
......
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