DOWNLOAD the newest TestkingPass ITIL-4-Transition PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1hcmtgRmFEkbIP57lELGe_xffFii-Mkof
TestkingPass have the obligation to ensure your comfortable learning if you have spent money on our ITIL-4-Transition study materials. We do not have hot lines. The pass rate of our ITIL-4-Transition is as high as more then 98%. And you can enjoy our considerable service on ITIL-4-Transition exam questions. So you are advised to send your emails to our email address. In case you send it to others' email inbox, please check the address carefully before. The after-sales service of website can stand the test of practice. Once you trust our ITIL-4-Transition Exam Torrent, you also can enjoy such good service.
| Section | Objectives |
|---|---|
| High Velocity IT (HVIT) | - Automation and continual improvement - Lean, Agile, DevOps concepts - Digital transformation and ITIL guiding principles |
| Create, Deliver and Support (CDS) | - Service value system and value streams - Workforce and technology management - Service management practices integration |
| Direct, Plan and Improve (DPI) | - Continual improvement model - Governance and risk management - Strategy and direction setting |
| Drive Stakeholder Value (DSV) | - Customer journey and user experience - CX and SLA management - Service relationship management |
>> Reliable ITIL-4-Transition Test Bootcamp <<
You feel tired when you are preparing hard for ITIL ITIL-4-Transition exam, do you know what other candidates are doing? Look at the candidates in IT certification exam around you. Why are they confident when you are nervous about the exam? Is your ability below theirs? Of course not. Have you wandered why other IT people can easily pass ITIL ITIL-4-Transition test? The answer is to use TestkingPass ITIL ITIL-4-Transition questions and answers which can help you sail through the exam with no mistakes. Don't believe it? Do you feel it is amazing? Have a try. You can confirm quality of the exam dumps by experiencing free demo. Hurry up and click TestkingPass.com.
NEW QUESTION # 47
Which practice conducts reviews to validate that services are covering the needs of the customers?
Answer: C
Explanation:
Comprehensive Explanation:
Service level management is responsible for:
* Ensuring services meet agreed service levels
* Conducting service reviews with customers
* Verifying that services continue to meet customer needs
Therefore, Option B is correct.
NEW QUESTION # 48
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct
Answer: D
Explanation:
According to ITIL 4, an effective control environment is one that ensures that the organization's objectives are achieved in a reliable and compliant manner1. Effective controls are the mechanisms that prevent, detect, or correct errors, fraud, or non-compliance in the organization's processes and activities2. Some of the characteristics of effective controls are that they are aligned with the organization's goals, policies, and standards, they are proportionate to the level of risk, they are consistent and transparent, they are regularly monitored and reviewed, and they are responsive to changes and improvements3.
In the scenario given, the legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements, but these fields are often blank. This indicates a lack of compliance and accuracy in the financial reporting process, which could expose the organization to legal, financial, or reputational risks. Therefore, some effective controls that could improve compliance are:
* Modify the application to automatically add the current time and date when transaction is entered. This is a preventive control that reduces the risk of human error or omission by ensuring that the required information is always captured and recorded in the system. This control also enhances the efficiency and reliability of the process by eliminating the need for manual input.
* Create a report showing non-compliant records and take action to correct. This is a detective and corrective control that identifies and resolves any instances of non-compliance or inaccuracy in the financial records. This control also provides feedback and evidence for the performance and effectiveness of the process and the controls.
The other options are not effective controls for improving compliance in this scenario because they do not directly address the root cause of the problem or provide a specific solution. Establishing a communication plan to remind users of the importance of time and date on transactions is a good practice, but it does not guarantee that the users will follow the instructions or comply with the requirements. Developing a goals cascade so all staff know their role in achieving company goals is a strategic activity, but it does not specify how the financial reporting process or the legacy system will be improved or controlled. Therefore, the best answer is D. 1 and 4. References:
* 1: ITIL 4 Managing Professional: Transition Module | Axelos
* 2: ITIL 4 Managing Professional Transition Course Online - Simplilearn
* 3: ITIL 4 MP Transition: a transformed framework | Axelos
* 4: Internal Controls for Better Compliance | Reducing Risk
* 5: Internal Controls: The Definitive Guide for Risk and Compliance Professionals - RiskOptics
* 6: How to Establish an Effective Control Environment
NEW QUESTION # 49
An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?
Answer: D
Explanation:
Explanation
The correct answer is B. Value stream mapping. This is because value stream mapping is a technique that helps to visualize how a service delivers value to the stakeholders, and identify the risks, dependencies, inefficiencies, and opportunities for improvement along the way12. Value stream mapping involves defining the service vision, mapping the current state, analyzing the current state, designing the future state, and implementing the future state12. By considering how each set of stakeholders will experience the service, the organization is defining the service vision and mapping the current state of the service.
A: An agile approach is not the correct answer, because an agile approach is a way of working that is flexible, iterative, and adaptive to changing requirements and feedback34. An agile approach does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.
C: Workforce planning is not the correct answer, because workforce planning is a process that ensures that an organization has the right people with the right skills at the right time to deliver its objectives . Workforce planning does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.
D: Shift left is not the correct answer, because shift left is a practice that aims to resolve issues as close as possible to their source, and prevent them from escalating to higher levels of support . Shift left does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service. References:
ITIL 4 Managing Professional Transition Module Sample Paper - English, page 9, question 2, answer B ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 10, learning outcome 1.4 ITIL 4 Managing Professional Transition Course Online - Simplilearn, section 3.2, lesson 3.2.1, topic
"Agile Approach"
ITIL 4 Managing Professional: Transition Module | Axelos, page 2, section "ITIL 4 Managing Professional Transition Module"
[ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.3, topic
"Workforce Planning"
[ITIL 4 MP Transition: a transformed framework | Axelos], paragraph 4, sentence 2
[ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.4, topic
"Shift Left"
[Course: ITIL 4 Managing Professional Transition | ITIL USA], paragraph 3, sentence 3
NEW QUESTION # 50
Which describes the customer journey?
Answer: C
Explanation:
Explanation
The correct answer is B. The end-to-end experience customers have with service providers. This is because the customer journey is a term that describes the complete lifecycle of a customer's interaction with a service provider, from the initial awareness and engagement, to the purchase and consumption, to the retention and advocacy12. The customer journey helps to understand the customer's needs, expectations, emotions, and satisfaction at each touchpoint, and to identify the opportunities for improvement and innovation.
A: The actions that the user undertakes to be able to use the service is not the correct answer, because this is only a part of the customer journey, not the whole definition. The user is the person who uses the service, not necessarily the person who pays for it or decides to use it. The actions that the user undertakes to be able to use the service are also known as the user journey, which is a subset of the customer journey12.
C: The actions that the service provider takes to attract new customers is not the correct answer, because this is also only a part of the customer journey, not the whole definition. The service provider is the organization that provides the service, not the customer. The actions that the service provider takes to attract new customers are part of the marketing and sales activities, which are the first stages of the customer journey12.
D: The experience the service user gets from the service provider is not the correct answer, because this is also only a part of the customer journey, not the whole definition. The service user is another term for the user, who may or may not be the customer. The experience the service user gets from the service provider is part of the service delivery and support activities, which are the middle stages of the customer journey12. References:
ITIL 4 Managing Professional Transition Module Sample Paper - English, page 11, question 4, answer B ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 12, learning outcome 1.6
NEW QUESTION # 51
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?
Answer: B
NEW QUESTION # 52
......
The ITIL ITIL-4-Transition certification exam is one of the top-rated and valuable credentials in the ITIL world. This ITIL ITIL-4-Transition certification exam is designed to validate a candidate's skills and knowledge. With ITIL ITIL-4-Transition Certification Exam everyone can upgrade their expertise and knowledge level.
Examcollection ITIL-4-Transition Questions Answers: https://www.testkingpass.com/ITIL-4-Transition-testking-dumps.html
DOWNLOAD the newest TestkingPass ITIL-4-Transition PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1hcmtgRmFEkbIP57lELGe_xffFii-Mkof