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Learning knowledge is not only to increase the knowledge reserve, but also to understand how to apply it, and to carry out the theories and principles that have been learned into the specific answer environment. The Salesforce Certified Platform User Experience Designer exam dumps are designed efficiently and pointedly, so that users can check their learning effects in a timely manner after completing a section. Our Plat-UX-101 test material is updating according to the precise of the real exam. Our Salesforce Certified Platform User Experience Designer exam dumps will help you to conquer all difficulties you may encounter.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 2: Discovery | 13% | - Salesforce UX Personas and Processes - Business Value of Salesforce UX - User Needs and Requirements Gathering - Research Methods and Tools |
| Topic 3: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 4: UX Fundamentals | 16% | - Branding and Visual Design Impact - Human-Centered Design Principles - Accessibility and Inclusive Design - Usability and Information Architecture |
| Topic 5: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration |
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NEW QUESTION # 33
Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a usability study. What should be one of the first steps when planning this study?
Answer: B
Explanation:
The uploaded UX Designer study guide identifies C. Define the goals of the study as the correct answer.
Before recruiting participants or writing detailed study procedures, the UX Designer must establish what the usability study is intended to learn. In this scenario, the broad concern is whether the Experience Cloud site is intuitive, but that concern should be translated into clear research objectives.
Defining goals determines the rest of the study design. The goals influence which tasks participants should perform, which user groups should participate, what behaviors should be observed, and which outcomes will indicate success or reveal usability problems.
Option A, recruiting the right participants, is essential, but participant criteria should be derived from the goals and target users of the study.
Option B, writing a test plan, is also important, but a useful test plan depends on first understanding the study objectives. Without clearly defined goals, the plan can become a collection of activities without a coherent research purpose.
The guide therefore establishes the planning sequence correctly: define what needs to be learned first, then design the study around that objective.
Study Guide reference/topics: Usability Studies, research goals, study planning, Experience Cloud testing, Testing.
NEW QUESTION # 34
In which way could the usability of accordion elements be improved in a mobile environment?
Answer: B
Explanation:
The usability of accordion elements in a mobile environment could be improved by expanding the first section by default.This is because it can provide the user with a clear indication of what kind of content is hidden in the accordion, and encourage them to explore the rest of the sections1.Expanding the first section by default can also reduce the user's cognitive load, as they do not have to make a decision on which section to open first2.Moreover, expanding the first section by default can improve the accessibility of the accordion, as it can help screen reader users to understand the structure and purpose of the widget3.
Using the Back browser button to collapse content is not a good option, as it can confuse the user and break the expected browser behavior.The Back button is meant to navigate to the previous page, not to collapse an accordion section4.Using the Back button to collapse content can also create navigation issues, as the user might lose their current page or state4.
Moving an expanded section to the top of the screen is also not a good option, as it can disrupt the user's spatial memory and orientation.Moving an expanded section to the top of the screen can change the order and position of the accordion sections, which can make it harder for the user to find and access the section they want5.It can also create a jarring and inconsistent user experience, as the user might not expect the content to move around the screen5.
How to design the perfect accordion
Accordions: Design guidelines
Accessible Accordion - examples and best practices | Aditus
Don't Use The Back Button To Modify Data
Usability of a mobile navigation consisting mostly of accordions?
NEW QUESTION # 35
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
Answer: B
Explanation:
A service-blueprinting workshop is a process that involves mapping out the flow of a service, identifying the touchpoints, actors, processes, and systems that are involved, and highlighting the pain points and opportunities for improvement. A service-blueprinting workshop is a collaborative and creative way to redesign services with stakeholders, as it allows them to see the big picture, empathize with the users, and co-create solutions. A service-blueprinting workshop is suitable for Cloud Kicks (CK) after they have finished conducting research and synthesizing the findings, as it will help them address the issues uncovered in the study and design better service experiences for their customers.Service Design Service Blueprints,How to create a service blueprinting facilitation guide,Workshop exercise: Service Blueprint
NEW QUESTION # 36
A UX Designer wants to use Paths to provide guidance about which activities sales representatives should be doing at each stage of the opportunity lifecycle. Which element could be used in the Path's Guidance for Success sections?
Answer: B
Explanation:
The correct answer is A. Rich Text, images, and links, which is also the answer explicitly provided by the uploaded study guide. Salesforce Path is intended to guide users through stages of a business process. For each Path stage, an administrator can designate key fields and provide contextual Guidance for Success.
Salesforce documentation describes this guidance as a place for information such as tips, links, questions, and company policy information that assists users in successfully completing that stage. This distinction is important. A Path already acts as a visual representation of progress through values such as Opportunity Stage. The Guidance for Success area supplements that progression with useful instructional material. Rich content and links can explain activities, remind representatives of procedures, provide supporting resources, or direct users toward relevant information. A Progress Indicator is therefore not the appropriate content element for Guidance for Success because Path itself visually represents progression. Merge fields are also not the expected answer in this configuration context. Consequently, rich instructional content provides the strongest fit for stage-specific coaching and supports Salesforce's declarative approach to improving process usability without developing a custom interface.
Study Guide reference/topics: Salesforce Path, Guidance for Success, key fields, contextual guidance, Declarative Design.
NEW QUESTION # 37
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
Answer: C
Explanation:
Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly accessthe reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide [1] and their Search Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-search-design-guide.pdf
[2] https://developer.salesforce.com/docs/atlas.en-us.salesforce_search_best_practices.meta/salesforce_search_best_practices/search_best_practices_intro.htm
NEW QUESTION # 38
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