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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q56-Q61):

NEW QUESTION # 56
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What tools and databases will be used to perform the migration
B. What data and from which system will be migrated
C. Who will be the main point of contact for migration
D. What is the quality, structure and frequency of the data migration?
E. What will be the overall cost for migration?

Answer: A,B,D

NEW QUESTION # 57
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
D. Introduce customer data management system as a part of digital transformation to keep customer data up to date

Answer: B

NEW QUESTION # 58
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Service Account
B. Place
C. Address
D. Premise

Answer: A,B

Explanation:
Service Account (A) and Place (B) entities in Salesforce Communications Cloud are used to capture location information. Service Account can store service-specific details, including location, while Place can represent physical locations such as sites or premises, making them suitable for capturing site addresses for serviceability checks.References:Salesforce Communications Cloud documentation on data models and location management.

NEW QUESTION # 59
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Implement the router condition logic within decomposition layer with more conditions.
B. Map all relevant information to the Customer Facing Service (CFS)
C. Implement the router condition logic in the integration layer as callout task
D. Use action type from fulfillment request lines in the callout condition task
E. Use the Action type from Order items to the Decomposition Relationship Conditions.

Answer: A

NEW QUESTION # 60
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A. Downstream Order Item Scope
B. Account Scope
C. Order Item Scope
D. Top Order Item Scope

Answer: B

NEW QUESTION # 61
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