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Salesforce AP-211 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Health Cloud Accredited Professional Exam
Exam Number:AP-211
Exam Format:Multiple-choice, Multiple-select
Certificate Validity Period:2 years
Exam Price:USD 200 + applicable taxes
Available Languages:English
Related Certifications:Salesforce Accredited Professional
Real Exam Qty:60-65
Passing Score:62%
Exam Duration:105 minutes
Recommended Training:Health Cloud Implementation Readiness
Administer Health Cloud Solutions (IND320)
Exam Registration:Pearson VUE
Kryterion Webassessor
Sample Questions:Salesforce AP-211 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:No prerequisites required
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-health-cloud-ap---AP-211

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Salesforce AP-211 認定試験の出題範囲:

トピック出題範囲
トピック 1
  • 実装:この領域では、Health Cloudのインストール、アプリケーションとOmniStudioコンポーネントの設定、機能のカスタマイズ、統合とAPIの実装、セキュリティルールの設定、およびレポート機能の確立に重点を置きます。
トピック 2
  • 展開:このドメインでは、特定のユースケースとヘルスクラウド機能に関する展開前および展開後の手順、ならびにモバイルアプリ機能による技術的な側面の管理について説明します。
トピック 3
  • 設計:この領域には、ベストプラクティスを用いたヘルスクラウドソリューションの設計、適切なオブジェクトを用いた医療機関のモデリング、使用する具体的な機能の決定、成功指標とレポートの定義、セキュリティとコンプライアンスの実装、統合戦略の開発、データ移行計画の作成が含まれます。
トピック 4
  • 発見:この領域では、顧客ペルソナとステークホルダーの特定、ユースケースからの必要な機能の定義、望ましいビジネス成果を達成するための機能要件と技術要件の収集を行います。

Salesforce Health Cloud Accredited Professional 認定 AP-211 試験問題 (Q73-Q78):

質問 # 73
Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation.
What is an important consideration when implementing this in Health Cloud?

正解:C

解説:
* Access to Filtered Fields:
Exact Extract:
"If a user does not have access to a field that is used in a filter on a patient or member list, the list will not be displayed to that user." Reference:
* Other Options:
Filter logic is not controlled by formula fields.
There's no official "override filter field" on the person account for lists.
Lists are not created or managed from the Campaign object in Health Cloud.


質問 # 74
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out- of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

正解:D

解説:
Out-of-the-box caller authentication in Health Cloud is primarily supported through Identity Verification Flow Templates. These flow templates are designed to help organizations comply with HIPAA and other regulatory requirements by standardizing the caller verification process for contact center agents.
Step-by-Step Reference:
Health Cloud provides Identity Verification Flow Templates that streamline the authentication of callers, reducing manual processes and ensuring regulatory compliance.
Extract:
"Use the Health Cloud Identity Verification Flow Templates to verify a caller's identity based on information you select, such as date of birth, phone number, or other criteria." (Source: Administer Health Cloud) These templates can be deployed as standard flows and easily customized for the organization's authentication requirements.
Extract:
"Leverage out-of-the-box Identity Verification Flow Templates to quickly set up and deploy identity verification processes in your contact center." (Source: Administer Health Cloud - Identity Verification) This approach is preferred over FlexCards, OmniScripts, or ad-hoc processes, as it provides a compliant and guided experience.


質問 # 75
A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics.
Which Health Cloud tool should a consultant leverage to drive performance and scalability?

正解:D

解説:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Provider Search and Performance:
The Data Processing Engine (DPE) in Health Cloud enables fast, scalable searches across large provider directories. It is specifically designed for performance and scalability in Provider Search scenarios.
Extract:
"Health Cloud leverages the Data Processing Engine to deliver scalable, high-performance Provider Search for finding care locations and providers based on patient preferences and proximity."
- Health Cloud: Provider Search
Other Options:
Pipeline Analytics: Used for data insights, not real-time search.
Business Rules Engine: Handles rules/logic, not high-volume search.
Flow for Industries: Automates processes, but DPE is the correct scalable search tool.
Reference:
Health Cloud: Provider Search


質問 # 76
When accessing a person account record within Health Cloud, the user must have access to the entire account.
What should a consultant do in this scenario, according to Health Cloud implementation best practice?

正解:A

解説:
Step-by-Step Explanatio n:
Salesforce Health Cloud Best Practice for Person Accounts Access:
Person Accounts in Salesforce are a combination of an Account and a Contact.
To ensure that access to the person account (patient record) gives access to all data on the record, Salesforce recommends setting the Contact sharing setting to "Controlled by Parent".
This means the sharing and visibility of the Contact (patient details) will follow the sharing settings of the parent Account (the Person Account).
Salesforce Documentation Reference:
"For Person Account sharing and access, set the Contact object sharing setting to Controlled by Parent. This ensures that users with access to the Account (Person Account) also have access to the associated Contact data."
- Reference: Health Cloud Implementation Guide, Sharing and Access
Why Not the Other Options?
A . Set Modify All on the Account object at the Profile level: Too broad; not recommended due to least privilege principle.
C . Set Private for the Contact object: Would prevent access to the Contact, even if user has access to the Account.
D . Set the organization-wide default to Public Read Write for the Account object: Not best practice for healthcare, as it risks overexposing sensitive data.
Reference:
Health Cloud Implementation Guide - Sharing and Access


質問 # 77
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
Choose 3 answers

正解:A、B、C

解説:
To ensure a provider can create and view Salesforce reports analyzing patient outcomes and referrals, the following steps are required:
A . Create custom report types for clinical objects.
Health Cloud clinical data (e.g., patient outcomes, referrals, care plans) resides in custom objects.
To report on them, you must create custom report types.
D . Enable the enhanced Analytics for Healthcare setting in Setup.
This setting provides preconfigured reports and dashboards tailored for healthcare, such as referrals, utilization, and outcomes reporting.
E . Assign appropriate permissions to internal users.
Providers need the correct Health Cloud and reporting permissions to access and run these reports.
Without appropriate object-level and FLS permissions, reports won't display the necessary data.
Why not the others?
B . Leverage the Patient Referral Management unmanaged package - Referral management is now native in Health Cloud. The unmanaged package was used in early versions but is deprecated and not recommended.
C . Adjust template care management reports and dashboards - These are useful but do not provide referral and outcome reporting by themselves. Customization and proper report type setup are still required.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Implementation Guide - Reports and Dashboards:
"Enable Enhanced Analytics for Healthcare to access out-of-the-box reports and dashboards for referrals, utilization management, and patient outcomes."
"Create custom report types for Health Cloud clinical objects to extend reporting capabilities."
"Ensure users have the appropriate object and field permissions to run reports.


質問 # 78
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