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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Real Exam Qty:	30
Exam Duration:	60 minutes
Available Languages:	English
Exam Format:	Multiple choice
Passing Score:	73%
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Certification Hub SAP Learning Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: A

NEW QUESTION # 17
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Support end-to-end e-commerce processes
B. Checkout and payment modules
C. Management of opportunities
D. Delivery of an e-commerce platform
E. Customer credit scoring

Answer: A,B,D

NEW QUESTION # 18
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing industry expertise
B. Including integration capabilities
C. Providing expertise in purchase processes
D. Offering scalability and flexibility

Answer: A,B,D

NEW QUESTION # 19
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Innovate and stay ahead
C. Increased profitability
D. Lower customer acquisition costs
E. Improved customer satisfaction and retention

Answer: A,C,D

NEW QUESTION # 20
Which SAP CX solution would you position to process customer issues?

A. SAP Emarsys
B. SAP Service Cloud Version 2
C. SAP Customer Data Cloud
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 21
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