ITIL-4-HVIT인기시험인기인증시험

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
  • 1. Designing and delivering digital products
    • 2. Operating and improving digital products
      Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
      • 1. The characteristics of high-velocity IT
        • 2. Digital technology and digital organizations
          Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
          • 1. Architecture management
            • 2. Deployment management
              • 3. Business analysis
                • 4. Information security management
                  • 5. Service validation and testing
                    Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                    • 1. Optimize and automate
                      • 2. Focus on value
                        Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                        • 1. Feedback loops and continual improvement
                          • 2. Customer and stakeholder value

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                            최신 Peoplecert ITIL ITIL-4-HVIT 무료샘플문제 (Q49-Q54):

                            질문 # 49
                            An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
                            Which TWO behaviours of the line managers BEST align with Lean culture?
                            1. Talking directly to employees to understand how work is actually
                            done
                            2. Asking team leaders to define new procedures that ensure goals will
                            be met
                            3. Asking team leaders what help employees need and offering that help
                            4. Using coaching techniques to encourage and incentivize employees

                            정답:D

                            설명:
                            In a Lean culture, line managers should talk directly to employees to understand how work is actually done (1) and use coaching techniques to encourage and support employees (4). These behaviors promote respect, continuous improvement, and empowerment, which are central to Lean principles.


                            질문 # 50
                            What does a digital organization have to do to create or maintain a competitive advantage?

                            정답:D

                            설명:
                            A digital organization must deliver innovative new products and services quickly and reliably to create or maintain a competitive advantage, as speed and innovation are critical differentiators in digital markets.


                            질문 # 51
                            A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
                            Which practice has activities to help protect the organization from these errors?

                            정답:C

                            설명:
                            Problem management includes activities to identify and address the underlying causes of errors in the live environment, helping protect the organization from recurring issues that could negatively affect customer retention.


                            질문 # 52
                            An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
                            Which approach would BEST support this?

                            정답:B

                            설명:
                            A minimum viable product is a version of a product with just enough features to allow it to be released to real users and to generate validated learning. It supports the "valuable investments" objective by testing assumptions cheaply and quickly, avoiding large investments in products that may not deliver the expected value.


                            질문 # 53
                            Which is often a feature of a service value system for a digitally enabled organization?

                            정답:B

                            설명:
                            A digitally enabled organization's service value system often features separate value streams for each product and service, allowing for agility, focus, and alignment of work to deliver value effectively.


                            질문 # 54
                            ......

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