Exam Field-Service-Lightning-Consultant Cram Review & Field-Service-Lightning-Consultant Valid Exam Papers

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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Mobile and Field Execution	17%	- Configure Field Service mobile app settings - Track time, inventory, and work completion - Manage mobile workflows and offline access
Topic 2: Maintenance Plans and Advanced Features	10%	- Configure reports, dashboards, and analytics - Set up recurring maintenance plans - Integrate with Service Cloud and other clouds
Topic 3: Work Order Management	23%	- Set up entitlements, service contracts, and SLAs - Configure work order lifecycle, types, and milestones - Relate work orders to cases, accounts, and assets - Manage work order line items and required products
Topic 4: Field Service Lightning Setup and Configuration	22%	- Define license types and permission sets - Set up service resources, skills, and time sheets - Configure service territories, operating hours, and locations - Define products, assets, and inventory settings
Topic 5: Scheduling and Optimization	28%	- Use routing, optimization, and dispatch strategies - Utilize Dispatcher Console features - Manage service appointment lifecycle - Configure scheduling policies and service objectives - Implement complex work and multi-day appointments

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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q67-Q72):

NEW QUESTION # 67
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

A. Utilize country-specific Price Book Entries.
B. Utilize the standard Salesforce Price Book.
C. Utilize Standard Global Service Price Book Entries.
D. Utilize multiple country-specific Price Books.

Answer: B

NEW QUESTION # 68
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?

A. Add each asset to a separate work order. Create a service appointment for each
B. Add each asset to a separate work order line item. Create a service appointment for each line items.
C. work order.
D. Add each asset to a separate child work order. Create a service appointment for the parent work order.
E. Add each asset to a separate work order line item. Create a service appointment for the work orders.

Answer: A,B

NEW QUESTION # 69
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

A. Add the Resource as a Required Resource.
B. Add the Resource as a Preferred Resource.
C. Add the Account as one of the Resource Skills.
D. Add all other Resources as Excluded Resources.

Answer: B

NEW QUESTION # 70
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

A. Change the Scheduling Rules.
B. Decrease Resource Rant Score.
C. Send an email CSAT survey.
D. Implement Validation Rules and Signature Capture.

Answer: D

NEW QUESTION # 71
Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A. F5L Dispatcher License
B. FSL Agent License
C. FSL Resource License
D. FSL Admin License

Answer: B

NEW QUESTION # 72
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